Guest User
January 31, 2024
Would extremely advise not to stay here!! On arrival, the staff at the reception were lovely. However few hiccups as the bedding was dirty, so we asked for it to be changed (few eye rolls where given) and we didn’t know how to use the aircon so had to ask staff which was no problem. HOWEVER the noise in the night was really loud, and I understand that this cannot be helped as it isn’t the hotels fault, but in the morning my partner went down to ask if we could move rooms, as our room was right next to a night club, the staff was extremely rude, told us to just go to another hotel, which then escalated to staff yelling, and telling my partner to f*** off, putting their middle finger up, other members of staff stood there laughing. It then escalated further to other staff then involving themselves getting in my partners face and screaming at him. I have stayed in many hotels and hostels across thialand, Europe, and America and I have never experienced the aggressive and intermediation like it. In all honestly if I was the owner of this hotel, I would be very disappointed in the people I employe and would look at rehiring asap! The staff are unprofessional, unpredictable and nothing short of a school yard bully who has just learnt the words f*** off and found out how to use a middle finger. The staff need to be held accountable for their actions and behaviour. As a 28 year old women, I have never had a grown man yell in my face the way I have experienced today or been left feeling belittled and humiliated. We had a day trip booked, and I didn’t want to go back to the room to collect our belongs due to the aniexty and stress this has caused, however when we did go back someone had been in our room, although we left the do not disturb sign up. ALSO would like to add the lady checking us in and out (BEAM) was very nice. P.s facilities are none existence, no iron provided as many other hotels do provide.