The location, which was excellent, really central and not far from al the main sights. The room was big, clean and with modern deco. The bathroom, large and modern with a really good shower. Would have been useful to have a hand towel each as well as a bath towel. Communication about check in was good too. Unfortunately some guests were not considerate when coming back in the early morning, banging doors and shouting too. Breakfast is served at a hotel about 5 minutes away, limited menu which was adequate, but only one drink included, thought it a bit mean charging for any extra. It is on a main tram route, we were lucky and had a room at the back of the hotel so we weren't disturbed too much, although I would imagine it would be much more noisy in the rooms at the front as the trams seem to stop very late and start very early.