Dorsett Properties in Kuala Lumpur

The hotel is a bit old, but the service is excellent. They were very friendly to foreign guests and patiently communicated with us. It was a very pleasant trip to Kuala Lumpur, and the price was reasonable, offering good value for money!

The location is excellent, the staff were super friendly and polite, and both rooms were big and comfortable. The hotel was clean. There was a strange smell in the corridor, I think because of the weather, but it did not affect our stay or rooms at all. We took breakfast, which was fair. I only wished there were gluten-free bread and lactose-free milk; the manager was helping his colleagues, which was nice to see.  For sure, I will come back again to this hotel.

Rating: ★★★☆☆ (3/5) The room was spacious and comfortable, which was a positive point during my stay. However, the breakfast was quite disappointing as there were very limited food choices. Cleanliness also needs to be improved, as some areas did not appear well-maintained. Parking is available but located a bit far from the hotel, and a deposit is still required during check-in. Overall, it was a decent stay, but there is definitely room for improvement, especially in terms of cleanliness and breakfast variety.

The location is super convenient, surrounded by a variety of Chinese and international restaurants. The bustling commercial district is just a 10-15 minute walk away, including a large Eslite bookstore. The braised pork rice right outside the hotel entrance was also quite good. Although the room has a filtered water tap, I still wish they would provide complimentary bottled water; it's good to be environmentally conscious, but the toilet paper quality was really poor and completely out of line with the hotel's price point.

This is my 2nd time staying in this hotel. Good location. The only setback is that the number of drinking water provided is limited. When I ask for 3 bottles, the official said only can provide 2, extra one has to be charged. Quite a ridiculous answer from the official

Dorset Hartamas – First Time & Definitely Last Seriously… Dorset Hartamas with THIS quality? This is my first time staying here, and honestly, the experience was worse than expected. The only thing worth praising is the continental breakfast — and that says a lot. 🛎 Service & Attitude: EMBARRASSING When I wanted to extend my stay from Day 1, someone just dropped the key without any explanation. I was standing there with TWO luggages, clearly struggling — ❌ No bellboy assistance ❌ No offer to help ❌ Just stared at me like I was invisible For a hotel, this is shameful hospitality. Staff were unfriendly, uninterested, and poorly trained. 🍽 Room Service: INSANE PRICING, LOW QUALITY Room service food felt like GrabFood standard, if not worse. RM44 for THIS? Paper box, soggy presentation, and taste that doesn’t match the price at all. Completely not worth the money. 🚿 Shower: SEE THE PHOTO The shower situation speaks for itself. Weak water pressure, outdated setup — definitely not hotel-standard comfort. You expect guests to pay premium prices for this? 🍳 Breakfast (The Only Win) Credit where it’s due — breakfast was actually very good. Many choices, tasty, and easy on the stomach. Sadly, this is the ONLY positive thing about the stay. Overall, this hotel is saved by breakfast only. Everything else — service, attitude, room service quality, and basic hospitality — FAILED. For the price paid, this experience is unacceptable. Definitely not recommended, and I won’t be returning.

Dorsett Residences is located right next to Dorsett Hotel, hence we share the same breakfast venue at Dorsett Hotel restaurant. The breakfast is the same every day. There is no variety to the food and it honestly got a bit dreadful by the 3rd morning of our stay. The location of the apartment is good though, about 5-7min min walk away from Fahrenheit and Pavilion. The size of the apartment is just right for my family of 4. The staff will clean the room every day and I love it that there is a washer and dryer in the room for me to do laundry. However I was appalled that the bedsheets were not changed during the 4 nights I was there because the same black stains were visible on the bedsheets throughout. Apartment has a gym and swimming pool on the 30th floor that opens from 8 am to 10 pm daily.

Our stay at Dorsett Putrajaya was absolutely amazing! The hotel's location is unbeatable – super convenient for visiting the Pink Mosque and other major attractions, making it perfect for tourists. The view from our room was breathtaking, especially in the evening when the lake offered such a serene sight. The breakfast deserves a special mention; the variety was so extensive it was hard to choose, and everything tasted incredibly authentic. We left feeling stuffed every morning. The rooftop pool area is a hidden gem with stunning panoramic views. A swim or a photo session there instantly melts away any fatigue. The room itself was spacious and clean, and the bedding was incredibly comfortable, making for an overall excellent experience. While a few front desk staff members were a bit reserved, most of the team was very friendly and attentive. We will definitely be booking here again on our next visit to Putrajaya!