This hotel is great. After getting off the car, a Chinese-speaking staff member provided excellent service; he was very genuine. The room was spacious and quiet, and the in-room swimming pool was nice, though a bit cold when first getting in. There was a Chinese-speaking person at the front desk for check-in, and another slightly chubby English-speaking female receptionist was very polite. The viewing platform on the 51st floor is absolutely beautiful, but the infinity pool closes at 10 PM. It felt like we had just returned from Pavilion and barely had time to enjoy it before it closed. I suggest extending the opening hours, as seeing the Petronas Twin Towers at night really enhances the experience when you're on vacation. There's a place nearby where you can have a drink and a light meal, and the food is quite good, but it seems no one there speaks Chinese. In the evening, on the M or G floor (I forget which, it's where you bring luggage in from the parking area), there were three front desk gentlemen who were all very nice and easy to communicate with. I highly recommend staying at The RuMa Hotel & Residences for a day if you're visiting Kuala Lumpur. After all, life is about experiencing good things, and with only about 30,000 days in a lifetime, every happy day counts, haha! 😄
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