VigourGT@Scarletz Suites KLCC｜Skyline Infinity Pool｜5 mins to Twin Tower

Good location. Easy to find. Rooms exactly same as their display pictures. But one thing to know it’s a big building with a lot of travellers so check in/ check out time and elevator usage for some time of day will be packed.

The swimming pool is so nice..the room is family friendly

I booked this hotel because the booking clearly stated that breakfast for 2 guests was included. However, after check-in, I had to personally ask the hotel where breakfast would be served. Only then was I informed that the restaurant was under renovation and breakfast would not be available. What disappointed me most was that this was not communicated in advance. If I had known breakfast was unavailable, I would have considered booking another hotel. When I raised the issue, the hotel informed me that “breakfast is a free benefit for members” and that I had not paid for it. This was confusing because my booking confirmation clearly showed breakfast for 2 guests included in the reservation. The hotel offered a late check-out as a replacement, but this was not useful because my travel plans required me to leave early in the morning. I would like to thank Trip.com for handling the matter professionally. After reviewing all the evidence and communicating with the hotel, Trip.com confirmed that my booking did include breakfast and provided compensation for the inconvenience caused. Although I am disappointed with the hotel's handling of the situation, I am satisfied with the way Trip.com resolved the issue. Based on this experience, I believe Trip.com is a trustworthy platform that takes customer complaints seriously and works to ensure fair outcomes for travelers. I hope the hotel will improve its communication with guests and provide advance notice whenever advertised services become unavailable.

My experience at VigourGT @ Scarletz Suites KLCC was quite disappointing. Upon checking into our suite on the first day, we found a piece of underwear hanging in the living area, which immediately raised concerns about the cleanliness and housekeeping standards. In addition, the sofa was damaged, with a spring protruding from the seat. This posed a safety hazard, especially for families with children. We requested a room change, but were informed that the property was fully booked that night. The staff advised that they would arrange another room for us the following day. I had booked a package that included breakfast. However, upon arrival, the receptionist informed us that there was no breakfast facility within the building and advised us to contact the host directly. After reaching out, we were told that breakfast vouchers would be delivered each morning by slipping them under our door. The breakfast venue was located about a 5-minute walk from the property, which was inconvenient. Since we preferred to eat in our suite, we packed the food to take away. Unfortunately, the breakfast itself was very basic, consisting only of tea eggs, buns, and soy milk, and the quality did not meet our expectations. The restaurant also appeared to operate primarily as a hotpot restaurant and bar during other hours. Another issue was the elevator service. Our room was on the 37th floor, and the lifts were extremely slow, frequently stopping on almost every floor. This became particularly frustrating when we were in a hurry. Overall, the cleanliness issues, safety concerns, disappointing breakfast arrangement, and slow elevator service significantly affected our stay. Based on my experience, I would not recommend VigourGT @ Scarletz Suites KLCC to travelers visiting KL.