The Robertson Kuala Lumpur

Less than 2km to Pasar pagi Temerloh A lot of restaurant nearby Accesible for wheelchair user & OKU,senior friendly (do call and request earlier for safe) Humble yet very accomodating The front office is very helpful

Everything is okay. Easy to check in and checkout, the host also very responsive. Thank you!

The place is excellent and service is fast when we have an issue. When I entered the unit, we saw the dust on the floor of 2nd bedroom and the floor of the house was soooooo sticky.

Very nice stay. Clean and the facilities are complete. Relaxing and confortable. Nice swimming pool

In this unit we stayed really unhappy. 1) Opened the entrance door and found a strong bad smell. The living room sofa was having stains. As to cover those stains, they used two layer of cloths 😞 as well smelly too... 2). Only provided one bath towel that looks very old and yellowish. Again we found this bath towel was smelly and with stains too. 3). The bed comforter should replace the new one. Stain and yellowish. Summary: We do hope "Maplehome 🍁" will continue to improve their service apartment by having Supervisor to double check all apartments cleanliness before each guest check-In.

Disappointing Stay at The Robertsan Kuala Lumpur – Not Family Friendly I stayed at The Robertsan Kuala Lumpur for 3 days and 2 nights over the weekend, and unfortunately, the experience was far from pleasant. Here’s a detailed breakdown of my stay: 🔴 External Environment & Safety Concerns • The corridor outside the room had a strong garbage smell, which was very unpleasant. • The car park at Level 3A was dusty and not well-maintained. • A window near the lift was easily accessible to children, posing a serious safety hazard. 🔴 Room Experience • Only one access card was provided, making it very difficult for guests to go out separately. • The main door had no internal lock, meaning kids could open the door and walk out without our knowledge. • The fan in the main hall was not working, and remotes for the TV and air-cond were not user-friendly. • The TV had no internet connection, so Netflix or online entertainment was not an option, which made indoor time quite boring. • The washing machine area had a very strong odor, making it unpleasant to use. • The water tap was loose, and using it was uncomfortable. • The kitchen had a bad smell, making it unpleasant to prepare or eat meals. • The room phone was not working at all. • Despite paying around RM700, there were no complimentary 3-in-1 drinks or bottled water, which was disappointing. 🔴 Balcony & Room Safety • The balcony door couldn’t be locked, another safety risk, especially with children. • The air-cond compressor area were also accessible to kids, adding to the list of safety concerns. • There was no proper table or well-placed mirror for getting ready—just a medium-sized mirror in an awkward location. • The unit had only one bathroom, which was not ideal for a family stay. 🔴 Cleanliness • The bathroom was not clean—tiles were stained, and there was visible dirt around and beneath the toilet bowl. • The water outlet (aerator) at the bathroom tap had very weak pressure, making it hard to wash our face or brush our teeth properly. • The shower hand attachment and the toilet water tap were leaking, which made using them uncomfortable and inefficient. ⚠️ Overall Impression This was honestly my first and worst experience staying in a hotel. As a family with young children, we did not feel safe, comfortable, or satisfied. Given its prime location in KL, I expected much better standards in terms of maintenance, cleanliness, and basic amenities. I hope the management takes this feedback seriously to improve the guest experience moving forward.