Tropicana the residence klcc Kuala by gold suites

Perfect location with one of the highest rooftop pools in KL: simply incredible! I will definitely come back and stay here again when I'm next in KL.

Arrived in Kuala Lumpur in the early morning and contacted the concierge by phone. They allowed us to check in at 12 PM, which was excellent service. The room's location was superb; as soon as I opened the curtains, the Petronas Twin Towers were right there – truly stunning. The room itself far exceeded my expectations.

The room was very spacious, and the service was warm and attentive. It's right next to the Petronas Twin Towers, offering excellent views. The hotel's location in downtown Kuala Lumpur is super convenient for visiting attractions, dining, and shopping. Overall, it was a fantastic stay, highly recommended.

I extended my stay here because it was just so comfortable! No deposit required, the staff were friendly, and the room was clean and well-equipped. Plus, the bonus was the amazing KLCC view right outside; I could see it as soon as I woke up.

The only good thing about this hotel is the rooftop pool with views of the Petronas Towers. There are plenty of shops and restaurants nearby, as it's right next to KLCC. I was really worried after seeing reviews about cockroaches, and sure enough, one crawled onto my husband's face while he was sleeping. He killed it. Also, the hotel customer service was pretty mediocre; they didn't even respond to my WeChat messages.

This is, without a doubt, the worst hotel I've ever stayed in. First, the woman in the lobby on the first floor didn't tell us which floor to check in on (she took foreigners up to check in), leaving us waiting in the elevator. Second, we booked two rooms, but the front desk staff tried to give us just one, claiming it was an upgrade. When I went to swap rooms later, they told us there weren't enough rooms available (even though there were, they just didn't want to give them to us). Third, the front desk staff's service skills are seriously lacking. We booked one of our rooms for three nights, but on the second day, they asked if I was checking out and had to re-check our reservation, making us feel like we were trying to get away with something. Fourth, the soundproofing in the hotel is terrible; you can still hear everything from the hallway even with the door closed, making it impossible to rest. The bedroom air conditioning also didn't work, so we could only use the living room's. Plus, there was no Wi-Fi in the room; I had to connect to a different room's Wi-Fi. Fifth, the hotel elevators are incredibly slow, and the room key card was very finicky. When checking out, we couldn't just swipe the card to get to the 25th floor; we had to wait for someone else to go up from the 25th floor. Sixth, there were even cockroaches in the room! I suspect they don't even clean the rooms! And the water pressure in the bathroom was extremely, extremely low; you had to turn on the water heater in advance to get hot water! Seventh, the water in the rooftop pool was already murky, and some people were just washing their feet in it while wearing flip-flops.

The experience was quite bad. There were cockroaches all over the apartment; they came out of the kitchen, the showers, the bathroom sink – it was horrible. They moved us to another apartment, and there were still too many. It's worth noting that the cleanliness was terrible, and the Wi-Fi was non-existent. I've attached pictures. As advice, I wouldn't recommend this place. Additionally, the staff service was unpleasant; they were slow to respond on WhatsApp. By the way, the air conditioners in both apartments weren't working. The only positives were the location and the views. Otherwise, it's not worth it. P.S. There were stains on the comforters and the floor was sticky.