Hotels in Kuala Lumpur City Centre, Kuala Lumpur

Everything is perfect. We had good time until we checked out. I booked them to come to check the room at 8:45 because I have to leave at 9am. From 8:44 I sent messages few times to ask if they are coming. They replied me each time that : coming. But no one comes. I kept telling them that I need to go. They finally came at 9:14. What is the point to ask us to book if you don’t come on time? I was very frustrated. I think they should respect us more. I dont put screenshots of our correspondence here. But anyone wants, can contact me. So you won’t be late while check out like me.

Walking distance to all shops, banks and restaurants in the center of KL. On arrival noted stains in the bed sheet and when I informed, kindly replaced it. Overall small clean room with an affordable price. AC and hot water functioning properly. Thank you

Very good view of the twin towers, the KL tower etc. walkable from KLCC station. Downside is there are cockroaches. I saw a junior one on the floor and 2 small babies in the sink. I do not believe when I saw some reviews on that but it’s true and I totally forgot to take a photo. Other than that, I think it’s good price that I paid for two nights and the priceless views.

The room looked clean and tidy overall. However, we later noticed a few small stains on the bed sheets. There was no wardrobe in the room, which made it inconvenient to hang our clothes. Basic hotel amenities were provided, and overall the stay was satisfactory. The hotel also offered a simple breakfast, which tasted average. The staff were polite and helpful.

The room was clean, service was good, and breakfast was delicious, especially the fruit – I loved the jackfruit! The location is also excellent, making it super convenient to get around; taxis are always a short ride away. Although the hotel initially deducted a tax when refunding my deposit, I contacted Trip.com, and they promptly returned the amount. Trip.com truly is a big platform with great after-sales service!

I would definitely recommend Santa Grand Classic for anyone who wants a quick staycation / vacation. The room size was just nice, the staff were so helpful. We requested for sejadah, bathrobes, and a bucket for a mandi bunga session - and they helped accomodate all of it. Their breakfast buffet was good, its not the biggest spread but has enough. Theres a pool too available at the rooftop. There wasn’t any loud noises either at night. The only improvement I’d suggest is - upgrading the electronics (iron, hairdryer and tv) but apart from that everything is a-okay 10/10 would reccomend! ✨

The location is great and the service is acceptable. However, both my children and I experienced multiple insect bites during our stay. After the first night, we noticed some bites and weren’t sure if they were caused by mosquitoes or other insects. We monitored the situation, but after the second night, our legs developed more red, itchy rashes, despite not spending time outdoors. The lifts were small and the waiting time was often long, especially during peak hours. That said, the price is reasonable and offers good value for money. I hope the management can investigate the insect issue and ensure that the bedding and sheets are properly cleaned and changed regularly to improve the guest experience.

The bathrooms smelled terrible. The service was rather poor. For our check-in, security had to call someone else because the person who was supposed to check us in wasn't answering. Furthermore, at check-out, we had to wait quite a while, and the person checking us out was taking my phone to write a glowing review… However, it was good value for money, and the room looked like the photos.

The hotel is located right in Kuala Lumpur's Petaling Street, making it super easy to find. The decor is really stylish, and the facilities are quite good. However, it can get a bit noisy at night. Also, the room is genuinely tiny, almost miniature, but other than that, I have no complaints.

Interestingly furnished with a refreshing private patio for shower. On point with their traditional themed interior and very apt for its location in Chinatown - but be prepared that because of that it might not be as cosy as people expect. Slightly noisy given the bustling night activity but that is its advantage for sightseeing and good eats around. Room was well stocked with amenities, including a cute Chinese teapot set.