Ibis Stays in Kuala Lumpur

The hotel's location is excellent, as it's just a short Uber ride from most major attractions, and the Petronas Twin Towers are within walking distance. We made a special request before our stay, but unfortunately, it wasn't accommodated. The hotel also hosts many large tour groups, conventions, and events, which may have contributed to our housekeeping request being overlooked. There is a small rooftop pool, but we weren't able to enjoy it because it was consistently crowded. Pool rules also didn't seem to be strictly enforced, which made the experience feel less hygienic than expected. We dined at the SkyView Restaurant three times during our stay and sampled different dishes each visit. The portions were generous, and the food was generally good, although the steak was quite tough. The breakfast buffet offers a decent selection, but it mainly caters to halal cuisine, with relatively few Western options. After five mornings, we found the variety somewhat limited, and there were days when we only had watermelon, soup, and coffee. The breakfast area also became very crowded during peak hours. In addition, we noticed that some of the plates and bowls were not thoroughly clean. Our room was spacious and comfortable, but the amenities were quite basic. It lacked items such as bath robes, cotton pads, cotton swabs, and a shower cap. The towels also appeared well-worn, thin, and in need of replacement.

I enjoyed my stay very much and was impressed with most aspects of the hotel. The staff were pleasant, and the overall experience was very positive. As a small suggestion for improvement, the entrance to the basement parking felt a little narrow and could be challenging for larger vehicles. It would also be helpful if face or hand towels were provided in the bathroom. In addition, the room and cupboard space were somewhat limited, though this did not significantly affect my stay. Overall, I had a wonderful experience and would be happy to stay here again.