Shangri-La Stays in Kuala Lumpur

Everything deserves five stars: the food, the service, the staff's attitude, the facilities, and the hotel's location. For my family and me, who love working out, the gym is significantly better than those at other five-star hotels, even if some of the equipment is a bit dated. The only disappointment was the swimming pool; it was essentially just a bathtub slightly larger than a standard one. As for the breakfast offerings, they were simply impeccable, truly beyond words.

Booked a staycation here specifically to catch the Pokémon 30th Anniversary event at KLCC Park, and the location could not be more strategic! Easy access to KLCC, plus they even provide a buggy service directly to the mall. The room was clean and well-equipped, but the highlight was definitely the view. It was absolutely majestic overlooking KLCC. Watching the Pokémon drone show right from our room window was an unforgettable experience, and the kids enjoyed every second of it! Since we spent most of our time out catching Pokémon, we didn't get to visit the pool. But honestly, no complaints at all because the room had a bathtub, which kept the kids super happy! Food-wise, everything was on point: Club Lounge: Chefs were quick to refill the spread even though it was super busy. Gobo Chit Chat Restaurant: The breakfast buffet spread was good and more than enough to start the day. A special shoutout to the male staff at the Club Lounge reception during our check-in. Excellent service from check-in to check-out! He constantly checked on us to make sure our family was comfortable and enjoying the food. I forgot to catch his name, but thank you so much for taking such great care of us! Would have easily been 5 stars, but deducting 1 star because the bathroom door in Room 2805 couldn't close properly, which was really annoying. Still a fantastic stay overall!