Good location, but check-out day service needs improvement
Stayed at Hotel Meritin Kuching during the first week of August. Overall, it was a decent stay and the location in Padungan is very convenient.
The room was generally clean and acceptable, although I noticed some dust on the floor when I first checked in. Check-in was smooth. Most of the reception service was fine, although one night-shift staff member seemed rather unfriendly and did not smile or greet us when we came in and out at night.
Main downside – check-out day:
There was an event and roadblock around the hotel on the day we checked out, but the hotel did not inform us in advance.
As we were travelling to the airport, the hotel should have informed guests about the road closure so that we could leave earlier and plan our transportation accordingly.
Because of the event, our Grab driver could not access the hotel, and we had to walk about 1 km with our luggage to the designated Grab pick-up point. This was very inconvenient and, in my opinion, not good hotel service.
The hotel should proactively inform guests about events and roadblocks that may affect access to the hotel, especially for guests checking out and heading to the airport.
On the positive side, the hotel has a great location for food. Top Spot Food Court is within walking distance for seafood, and you can also try ABC and Ling Loong.
Overall, a decent hotel with a good location, but communication and service regarding road closures should definitely be improved.
