Merdeka Palace Hotel & Suites

The hotel is located around 5 minutes walk to the waterfront. It's near to a mall if you need to buy anything or just want to hang out. The hotel is huge but it's very old. Overall it was a good stay, a pleasant one and i have nothing bad experience there.

Easy check in, lovely frontdesk and duty manager but housekeeping was terrible. Uneven carpet installed in hallways, mouldy bathroom, dirty cups and no metal teaspoons despite being rated a 5 star hotel! I complained and was upgraded to a cleaner room. Not the fault of the management staff but rather the lack of care from the proprietors themselves.

It's an ironic hotel. Has lots of colonial times photo prints on the room walls but is called the 'Merdaka' Palace Hotel. The lobby reception has a grand feel however the lack of modernisation and refurbishment to the rooms makes it feel lacklustre. It cannot compete with the other international chains if it does not wake up and listen to it's guests.

1. The wardrobes all without hangers to hang out clothes 2. There are no floor mate at the bathroom 3. The Aircond temperature is not adjustable 4. No Breakfast - the hotel suddenly doesn't open their cafeteria for hotel customers which is very inconvenient 5. Very late check in hour at 3pm which is very very troublesome for those who travel from far to wait for too long. It is not relevant at all.

I have always stayed in Merdeka Palace and Suites each time I go to Kuching because of location. For this trip I stayed in Room 1301 from 7 - 10 Dec 2025. Pleasant surprise during my stay at the 2-bedroom suites because some refurbishment have been done. The old carpets were replaced with SPC flooring. Old furnishings were replaced with new curtains, 2-seater settee and a Samsung flat TV. The 2-bedroom suite is really spacious and you get a good view of the city centre facing the Dewan Undangan Negeri building. WELL DONE TO THE MANAGEMENT for the upgrading works.