67-1 Karashimacho, Chuo Ward, Kumamoto City, Kumamoto Prefecture 860-0804, JapanView hotel details
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Guest Reviews of Hotel Crown Hills Kumamoto
7.9/10
Good
78 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities7.4
Service7.9
Cleanliness7.5
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All reviews(78)
Positive reviews(65)
Reviews with photos/video(17)
Great location(21)
Great service(17)
Great value for money(13)
Delicious breakfast(9)
Awesome stay(8)
Convenient location(8)
Relaxing hot springs(7)
Negative reviews(13)
Xiaojiesenaihekele
Single Room-Non-Smoking
Stayed in Aug 2025
Solo traveler
96 reviews
10/10
Outstanding
Posted on Sep 29, 2025
Better than expected! The breakfast was great, and they even offered free ochazuke and tea in the evenings. The service was excellent, and communication in English was no problem. The room isn't huge, perfect for a solo traveler. The location is fantastic, just a 2-minute walk from the Sakuramachi Bus Terminal. Shopping and dining are convenient with fast-food places like Yoshinoya and Matsuya nearby. Please note, the hot springs are for men only.
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6/7
Guest User
Single Room-Smoking
Stayed in Nov 2025
Solo traveler
6 reviews
10/10
Outstanding
Posted on Jan 1, 2026
Was a great hotel close to the castle. Walking distance from a ton of shopping! English speaking with parking.
Kalyani
Single Room-Non-Smoking
Stayed in May 2025
Solo traveler
12 reviews
6.0/10
Posted on Jun 8, 2025
Reasonable price but it’s too old… cleanliness 4 on 10
Service is good according to the price.
Guest User
Single Room-Non-Smoking
Stayed in Dec 2025
Business traveler
2 reviews
6.0/10
Posted on Feb 21, 2026
cheap, clean, small room but enough for me.
man's only sauna included.
Guest User
Single Room-Non-Smoking
Stayed in Nov 2025
Business traveler
19 reviews
10/10
Outstanding
Posted on Dec 21, 2025
Low fee but the address is near the station, room is clean, tasty breakfast.
Yoko001
Double Room-Smoking
Stayed in Jun 2025
Family
4 reviews
5.5/10
Posted on Jul 4, 2025
The room was old and dirty! The comforter felt unclean! I forgot a bag of fruit at the front desk and when I went back an hour later, they said they didn't have it. A terrible experience.
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Dayaozailushang
Single Room-Non-Smoking
Stayed in Nov 2024
Solo traveler
3 reviews
10/10
Outstanding
Posted on Mar 2, 2025
Perfect for solo travel. The hotel even provided a face mask, which was a thoughtful touch. Its location right next to the bus station makes it super convenient to get around. The hotel itself is very clean, the bathroom has a great wet/dry separation, and all the disposable amenities are well-stocked.
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Anonymous User
Single Room-Smoking
Stayed in May 2024
Solo traveler
3 reviews
2.0/10
Posted on Jun 23, 2024
The room had severe mold, clearly visible and widespread on the bathroom walls. The staff were two-faced; they said they would refund the room fee but secretly deducted money. I asked them twice face-to-face, and they never mentioned any charges, causing me to miss the negotiation window.
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trip person
Single Room-Non-Smoking
Stayed in Jun 2025
Solo traveler
9 reviews
8.5/10
Very good
Posted on Aug 14, 2025
Good. Great location, easy to access.
Guest User
Single Room-Non-Smoking
Stayed in Mar 2024
Solo traveler
2 reviews
10/10
Outstanding
Posted on Apr 8, 2024
Nice place and close to Sakuramachi Bus terminal and Kumamoto Castle
karuizawa
Single Room-Non-Smoking
Stayed in Jul 2024
Traveling with friends
63 reviews
8.0/10
Very good
Posted on Aug 17, 2024
The hotel is conveniently located near a station, and the breakfast is quite unique.
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Guest User
Single Room-Non-Smoking
Stayed in Oct 2023
Business traveler
122 reviews
7.0/10
Posted on Nov 5, 2023
Room small and luggage have limited space to place, breakfast ok.
GOHEL
Single Room-Non-Smoking
Stayed in Apr 2024
Other
17 reviews
9.0/10
Great
Posted on May 24, 2024
Good and enjoy the stay!
jijiana11
Single Room-Smoking
Stayed in Jun 2026
Solo traveler
1 reviews
7.5/10
Posted on Jul 6, 2026
Although the accommodation is a bit old, the staff were very friendly and the breakfast was delicious! It was great value for money and close to the bus terminal. I would love to stay here again on my next trip to Kumamoto!
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Guest User
Single Room-Smoking
Stayed in Mar 2026
Solo traveler
42 reviews
7.5/10
Posted on Apr 26, 2026
The location and everything else was good, but when I opened the window, I couldn't see outside because of external construction, and the ceiling height throughout the room was a bit low, making it feel cramped.
The comic books in the lobby were impressive. Naruto, Demon Slayer, etc. ^^