Julyana Najib
June 23, 2025
I recently stayed at Happy Village Kundasang. While the place has potential and the surroundings are pleasant, I was quite disappointed with some aspects of the accommodation.
Firstly, the room did not have air-conditioning. During my stay, the weather was unusually hot — around 32°C during the day and not much cooler at night — so it was quite uncomfortable without proper ventilation. I believe adding air-conditioning would greatly improve the comfort of future guests, especially during warmer periods.
Secondly, only one pillow was provided per guest, and unfortunately, the pillows were too soft and not very supportive. When I requested extra pillows, I was informed there would be an additional charge. I feel that, at the very least, basic comfort items like extra pillows should be made available without extra cost.
I hope the management will consider these suggestions seriously, as they could significantly enhance the guest experience.
Thank you