Kunming Nanyao Hotel (Kunming Railway Station North Square Branch) Reviews

Response from Property: 沒有得到您5分的肯定小維很傷心哦,小維會一直努力做到更好！衹為給您帶來更好的入住體驗，請相信我們小維會不斷改進，越做越好的，希望小主您下次光臨小維酒店的時候讓您看到不一樣的小維，小維期待着與您的下次相遇，會有給您帶來不一樣的驚喜喲~

Response from Property: Hello dear customer! Thank you very much for choosing to stay in our branch and sharing your stay experience. It is guests like you who continue to care and supervise us so that we can continue to find problems in our work, make corrections and make continuous progress. From your comments, we are sorry to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. Your tolerance and understanding are encouragement and support for our work. We sincerely look forward to your visit again.

Response from Property: Dear guest, Hello! Thank you for your 5-star rating! Every city has its own reasons for lingering, every season offers unforgettable scenery, and every hotel holds its own sweet and heartwarming memories. I hope Vienna (Nanping Pedestrian Street Kunming Railway Station Branch) will be the warmest and most unique memory in your memory! Please come back often and enjoy your stay!

Response from Property: Dear customer, hello: We are very happy to receive your support and recognition for our hotel. We will work harder to provide better service and make you feel more valued. All the staff of the hotel sincerely look forward to your visit again and wish you a happy life.

Response from Property: Dear Guest, Hello! Thank you very much for your support and recognition of our hotel. Everything we do is to bring a unique holiday experience to every guest. We are deeply touched by your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.

Response from Property: Dear guest, thank you very much for your review of our hotel. We will promptly improve the issues you raised. I am deeply sorry and look forward to seeing you again. I wish you a pleasant journey!

Response from Property: We're very sad that we didn't get a 5-star rating from you. However, we're very happy to see that you were quite satisfied with the room. We will always strive to do better! To provide you with a better stay experience, please believe that we will continue to improve and do better. We hope that you will see a different Xiaowei next time you visit Xiaowei Hotel. We look forward to meeting you again and will bring you a different surprise.

Response from Property: Dear guest: Hello! Thank you very much for taking the time to give us feedback on your stay experience. We sincerely apologize for the problems such as delayed water delivery and poor telephone service that occurred during this service. Upon investigation, it was found that the response efficiency was reduced due to temporary staffing shortages on that day, which is definitely not the service level we deserve. The front desk communication problem you mentioned was actually a connection error when the line was busy. We have now added more communication channels and optimized the scheduling system. Your criticism made us aware of the lack of emergency management and proactive service awareness during peak hours. We have currently taken three improvement measures: ① Establishing a robot delivery system to prioritize guest room needs; ② Implementing a "first-question responsibility system" to ensure smooth communication; and ③ Conducting special service etiquette training for all employees. We sincerely hope that you will give us the opportunity to make corrections, and we will present a brand new service quality the next time you stay. Thank you again for your supervision and tolerance!

Response from Property: Dear guest, thank you very much for choosing our hotel and sharing your stay experience. We sincerely apologize for the issues with the room facilities and equipment. Our engineering department has stepped up efforts to ensure this issue does not recur during your next stay. We hope you will return to experience our improved service.

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的點評，這邊你提出來的問題我們下去及時改進。深感抱歉，期待再次光臨，祝旅途愉快！

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guest, hello! Thank you for sharing your stay experience. We regret that we were unable to leave you a good stay experience during your stay. Our management attaches great importance to your suggestions. The roof of the hotel is currently undergoing renovation and upgrading. I hope that you can feel our growth when you experience it next time. Thank you! I wish you a happy life!

Response from Property: Dear guest, we are deeply sorry for the bad experience you have had. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. We are deeply sorry for the inconvenience caused to you.

Response from Property: Hello! Thank you very much for staying in our hotel and giving us your comments. With your encouragement, we will do better and look forward to your next visit!