InterContinental Hotels KUNMING by IHG

Facilities: Absolutely top-notch, grand and elegant. Easily one of the best in Kunming. Cleanliness: Very clean. The towels even had a lovely, soft fragrance. Environment: Excellent location, very quiet which suited us perfectly. We couldn't even hear the lion dance outside from our room. Service: Very good 👍 They quickly brought a thermometer when my child needed one.

Great environment and excellent service! The hotel is huge, and the rooms are very spacious. Breakfast was abundant, and we even got to enjoy the hot springs in the evening, which really helped relieve the day's fatigue. It's also a short walk to Dianchi Lake!

Our room was upgraded, offering a distant view of the crowds and seagulls at Haigeng Dam. It's a quick shortcut from the hotel to the dam. The housekeeping staff were really friendly and helpful, and the hotel grounds are beautifully maintained. After letting the front desk know our checkout time, the lovely lady at reception made sure an early to-go breakfast was prepared for us, and we even got a little gift – highly recommend! The food at Xiangdao Xuan was delicious, and you can even get a group deal without a service charge.

Staying at the InterContinental Kunming, my overall experience had both clear strengths and weaknesses. **What I Liked:** 1. **Exceptional Service:** From the concierge to the front desk and restaurant staff, everyone was incredibly friendly, proactive, and professional. This was definitely the highlight of my stay. 2. **Great Ambiance & Environment:** The hotel's public areas and gardens are beautifully maintained. The lobby is grand, and a stroll through the garden is very pleasant. The rooms were also very quiet. 3. **Pleasant Amenities:** The shampoo and shower gel in the room were surprisingly good quality, exceeding my expectations – a nice little bonus. **Areas for Improvement:** 1. **Slightly Dated Facilities:** Some of the room equipment and decor definitely show their age, as mentioned in other reviews. However, this didn't affect the cleanliness. 2. **Missed Package Inclusions:** My booking clearly stated a "RMB 398 double buffet dinner" and a "RMB 130 voucher." Yet, upon check-in, the front desk didn't mention these or provide any vouchers. I only received them after I proactively inquired the next day. Had I not been diligent, I would have easily missed out. I hope the hotel can proactively and clearly confirm package details during check-in to avoid inconveniencing guests. **Summary & Recommendations:** This is a hotel that truly excels in service. If excellent service, a pleasant environment, and a general resort feel are important to you, this is a good choice. However, if you are very particular about the newness of room facilities, or if you've booked a package with extra benefits, I recommend: * Lowering your expectations regarding the room's hardware. * During check-in, make sure to actively and immediately verify all items included in your package to ensure you receive your entitlements. I hope the hotel can further optimize its procedural details to make the guest experience even more seamless and perfect.

The location, ambiance, parking, and cleanliness are all good. However, the service needs improvement, or perhaps it's the service for domestic tourists that's lacking. There are quite a few tour groups with foreign visitors staying here. At breakfast, guests queue for a long time even when there are plenty of empty tables, and they're not allowed in. Elderly people and infants also have to wait for a long time in line. It's already well past the ***** New Year, yet the service is still not up to par.

First off, the **service** at this InterContinental truly lives up to its name – top-notch and incredibly flexible in handling any issues. Next, the **location** is unbeatable. It's ridiculously close to Haigeng Dam, less than a 10-minute walk to the best spot for viewing and feeding the seagulls, making it super easy to get some great photos. Finally, the **food**! The breakfast spread is diverse and plentiful, and the Chinese restaurant, Xiangdao Xuan, is absolutely fantastic. Plus, hotel guests get a 15% discount, which makes it excellent value for money. 🫣 Highly recommend staying here! 🤗