No. 1188 Chuangye Road, Kunshan Economic and Technological Development Zone, Kunshan, Jiangsu, ChinaView Hotel Details
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Guest Reviews of Holiday Inn Kunshan
9.2/10
Very Good
2419 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.1
Service9.2
Cleanliness9.3
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All reviews(2419)
Positive reviews(2305)
Reviews with photos/video(199)
Easy to get around(261)
Convenient location(243)
Close to train station(164)
Too noisy(163)
Friendly front desk staff(159)
Delicious breakfast(116)
Perfect for business trips(91)
Awesome gym(19)
Negative reviews(114)
TheWandererAbroad
Superior Room - City-View (Double Bed)
Stayed in Oct 2025
Solo traveler
23 review
10/10
Outstanding
Posted on Nov 29, 2025
Certainly can’t argue about proximity to train station. Mattress a little on the firm side but completely normal for China.
Guest User
Superior Room - City-View (2 Beds)
Stayed in Mar 2025
Solo traveler
8 review
8.0/10
Very Good
Posted on Apr 6, 2025
Spacious room & comfortable bed with different type of pillows to suit you( soft & hard). Room cleanliness slightly lacking as there were stain marks on the wash basin tiles. Front desk service was speedy & staff are friendly. Location within walking distance to Kunshanan railway. Have to be sure your room not facing the railway station. The front desk was kind to allocate my request if the room not facing the railway station. Thank you.
Breakfast was good especially the wanton soup.
Overall the hotel is clean & comfortable hotel away from the city center but convenient to travel around Suzhou.
Response from Property: Dear _TIMY1am9pnmv****, thank you very much for your review of our hotel! We are very sorry for the stains on the wash basin tiles and will strengthen the cleaning management. We are also very glad that you approve of the bedding, front desk service, breakfast and other aspects. We look forward to your stay again and wish you a happy life! Yu Zuojun, General Manager of Kunshan Holiday Inn
Guest User
Superior Room - City-View (2 Beds)
Stayed in Aug 2025
Business traveler
202 review
7.0/10
Posted on Sep 22, 2025
Right across the station. Ok hotel and breakfast.
Would for sure stay here again in the future.
Response from Property: Thank you for your comments. Have a nice day! Holiday Inn Kunshan
Guest User
Superior Room - City-View (Double Bed)
Stayed in Aug 2025
Business traveler
5 review
10/10
Outstanding
Posted on Sep 12, 2025
I stayed here several times, very convenient, just opposite the railway station, it could be noisy a little, however for me no problem
Staff can speak English, helpful
Response from Property: Dear _TIXXvcismih****, thank you for your comments. Have a nice day! Holiday Inn Kunshan
Guest User
Studio Suite With Double Bed (with Additional Living Area)
Stayed in Jul 2025
Business traveler
3 review
10/10
Outstanding
Posted on Sep 4, 2025
Picked this hotel as it was close to the train station. As I was working during my stay I selected a suite room because I wanted a dedicated table area. The suite was large, the bed comfortable, and the bathroom a considerable size. Toiletries were provided. Everything was clean and the air conditioning worked well. All staff I interacted with during my stay were excellent. Breakfast was very good, but if arriving towards the end of breakfast service some of the items, as you'd expect I guess, were not available.
I recommend this hotel. I intend to return to China in March next year and I will stay once more at this hotel, and hopefully the same suite room I stayed in before!
Response from Property: Dear _TIGB1ttkx0bf****, Thank you for choosing Holiday Inn Kunshan and sharing your feedback. We are truly honored by your kind recognition and look forward to welcoming you back next March. Wish you a wonderful day! Holiday Inn Kunshan
Han Kok Siong
Superior Room - City-View (Double Bed)
Stayed in Oct 2024
Solo traveler
32 review
9.0/10
Great
Posted on Nov 26, 2024
Been here last year. Nice and ckean Branded hotel. But definately staff training is unsufficient due to high turnover rate. Need to better training.
Response from Property: Dear _TISGuglf3am****,Thanks for your comments and suggestions. We had action plan to improve our staff services skills. We hope we have the opportunites to meet you again in our hotel. Thank you. Have a nice day. the General Manager of Holiday Inn Kunshan. Fisher Yu.
Guest User
Superior Room - City-View (2 Beds)
Stayed in May 2025
Solo traveler
23 review
9.5/10
Amazing
Posted on Jun 26, 2025
Enjoyed the Gym, very convenient location but the trains are a little annoying
Response from Property: 尊敬的_TIXX1s9gpp8k****,非常抱歉這次入住體驗沒能讓您滿意,因酒店毗鄰崑山南站,避免不了高鐵的噪音,酒店有背靠高鐵的大床房型,噪音會小很多哦,如果您下次還有來崑山的出行計劃,可以提前預訂這個房型,相信能為您營造一個更加安靜舒適的睡眠環境!針對您提出的問題,我們一定加強管理,及時改正,您的認可是對我們最大的鼓勵,期待您和朋友的再次光臨,祝您生活愉快。崑山假日酒店總經理 於左君
Guest User
Superior Room - City-View (Double Bed)
Stayed in Mar 2025
Business traveler
7 review
10/10
Outstanding
Posted on Apr 7, 2025
Great stay, Mr. Augus Liu was very helpful as well as Liky att3nded my inquires on preferences and have pleasent stay.
Response from Property: 尊敬的_TSUS6739oql****,感謝您選擇假日酒店!很高興聽到您對入住體驗感到滿意,我們一直致力於為客人提供乾淨、舒適的住宿環境。您的認可是對我們最大的鼓勵,期待您和朋友的再次光臨,祝您生活愉快。崑山假日酒店總經理 於左君
Guest User
Superior Room - City-View (2 Beds)
Stayed in Feb 2025
Business traveler
20 review
7.5/10
Posted on Mar 25, 2025
The room was clean, and the location was convenient. overall it was a pleasure stay
Response from Property: Dear TIMY1jvbu1gt****, thank you for choosing Holiday Inn! We are glad to hear that you are satisfied with your stay. We have been committed to providing guests with a clean and comfortable accommodation environment. Your recognition is the greatest encouragement to us. We look forward to your visit again and wish you a happy life. Yu Zuojun, General Manager of Holiday Inn Kunshan
Yessica Maria Rueda Vera
Superior Room - City-View (Double Bed)
Stayed in Mar 2025
Booked for others
8 review
10/10
Outstanding
Posted on May 3, 2025
Great service and friendly, near the railway station.
Response from Property: Dear _TSUS673384y****,Thanks for your comments, Have a nice day~ Fisher Yu
Guest User
Superior Room - City-View (Double Bed)
Stayed in Mar 2025
Business traveler
16 review
10/10
Outstanding
Posted on Apr 24, 2025
Nice location and environment, great food n service
Response from Property: Dear _TIMYpr11cnk****,Thank you for your kind comments. Looking forward to your next visit! GM of Holiday Inn Kunshan, Fisher Yu.
Guest User
Superior Room - City-View (2 Beds)
Stayed in Feb 2025
Business traveler
46 review
10/10
Outstanding
Posted on Mar 21, 2025
Good location and front desk high effciency
Response from Property: 尊敬的TSUS670qz7c****,感謝您選擇假日酒店!很高興聽到您對入住體驗感到滿意,我們一直致力於為客人提供乾淨、舒適的住宿環境。您的認可是對我們最大的鼓勵,期待您和朋友的再次光臨,祝您生活愉快。崑山假日酒店總經理 於左君
Fa24601
Superior Room - City-View (2 Beds)
Stayed in May 2024
Business traveler
18 review
6.5/10
Posted on Sep 21, 2024
The hotel is located at a train station and that’s convenient for some, but the sound isolation is not great. The sound of the trains goes through the windows and can keep you awake.
Response from Property: Dear Fa24601, Thanks for your comments. If you are sensitive to sound, you can choose to stay in a room type facing north. Of course, we also provide earplugs for guests in need. Thanks for your comments again. Have a nice day!
Guest User
Superior Room - City-View (2 Beds)
Stayed in Jul 2024
Business traveler
3 review
7.5/10
Posted on Aug 19, 2024
It’s too noisy if you stay facing north side because of the high speed train.
Response from Property: Dear _TITW1a0vdw71****,Thank you very much for choosing to stay at Holiday Inn Kunshan, the hotel is located in the Kunshan South Railway Station area, because it is only a few steps away from the high-speed railway station, the resonance generated by the high-speed railway will have a slight impact on the south-facing room type of the hotel, it is recommended that you choose to stay in the north-facing room type, in addition, the hotel reception has earplugs for guests who need to stay at night (high-speed rail is not running at night!) sincerely apologize for not providing you with a satisfactory stay experience.Xiajun Ni, General manager.
Guest User
Superior Room - City-View (Double Bed)
Stayed in Aug 2025
Business traveler
1 review
10/10
Outstanding
Posted on Sep 24, 2025
Candy is great!
Response from Property: Thank you for your comments. Have a nice day! Holiday Inn Kunshan