Crowne Plaza Kunshan

The hotel has everything to have a great journey. It's clean, the room are spacious and beautiful. I had always get a warm welcome from the employees at the entrance. I stayed 2 weeks there. The breakfast is great with many choices. The gym has everything you need but some equipments are a bit old or in bad condition. It can be busy the evening. Also there is a mall next, with many restaurants inside. And a massage center in front by crossing the street (foot massage must be tried during your stay) Laundry service is really expensive (I paid around 80 USD for a small size machine)

It's very nice hotel and has door direct access to the mall which is very convenient. Bed area full cover with carpet make it warm and cozy. It has iron for clothes inside the room with iron board which is good. As for breakfast, it has lots of variety food that I can choose and try.

Hotel’s location is good, room is spacious and clean, staff’s service is warm and buffet breakfast has lots of varieties and delicious!

Review of My Stay at Kunshan Crowne Plaza Hotel I would like to particularly commend Mr. Zhu for his outstanding service. He was extremely attentive and went above and beyond by helping me switch to a more comfortable latex pillow. However, I have one suggestion for improvement regarding the air conditioning. I found it to be insufficiently cool. The room temperature consistently remained at 25-26 degrees Celsius, which made sleeping at night somewhat uncomfortable due to the heat.

Clean great hotel with excellent breakfast. Location is close to several eateries and spa around.

I was underwhelmed by the Crowne Plaza. I stayed for work, but it was my birthday while I was there. I asked if they wanted to upgrade my room because it was my birthday, but they feigned that they didn't understand (I did use English). The room was OK, but the carpet was definitely not clean. It was quite warm while I was there but the air conditioner was not on as the room temperature never changed. I used the swimming pool one day. Although it looks super cool in the pictures with a big glass infinity corner, it was very much leaking. Inside the pool the tiles were falling off the edges - there was even a sign acknowledging this. On my birthday I went up for a massage. I had to go into the back to find a lady and she made like I was bothering her phone time. Then she was on the phone while giving me a massage. The massage itself was pretty much the lamest massage I have ever had in my whole life. She barely massaged my skin much less my muscles. Also, the lights were on full bright and there was no much, just the sounds coming from the weight room that was around the corner. The whole experience left me wishing I had just stayed in my room. I do understand that the massage place, although in the hotel, was not related to the hotel.