Guest User
February 24, 2025
When we booked this hotel, we learned that there was free parking, so we drove there and arrived at the only entrance to the mountain of Lamp No Yado Aoni Onsen in the evening, but the entrance had been closed. The notice next to it originally stated that the road would be closed in winter, but the hotel never stated it. We tried to call the hotel for help. After the other party answered the call, they probably didn’t understand English and hung up. They didn’t answer the call again. We waited for 1 hour on the road in the strong wind and heavy snow. Later, we found a Lawson convenience store nearby, used translation software, and asked the staff to help call the hotel. The hotel replied that the guests could only take a shuttle bus to the hotel, but they didn’t provide us with any further solutions or shuttle bus arrangements before hanging up! It makes people very angry, frustrated and helpless! We had no choice but to drive to Aomori and stay in another hotel. If you plan to go to such an irresponsible business, please wish you good luck. I strongly do not recommend it! A friendly reminder: please check user reviews on Google before booking a room. We only found out later that this hotel had received a lot of bad reviews!
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