To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.2
Service9.7
Cleanliness9.4
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All reviews(88)
Positive reviews(87)
Reviews with photos/video(32)
Relaxing hot springs(40)
Awesome stay(26)
Friendly host(26)
Large rooms(15)
Delicious buffet(13)
Offers pick-up/drop-offs(12)
Tasty food(11)
Loved the view(5)
Negative reviews(1)
AMYFEI
Hollywood Twin Room
Stayed in Dec 2025
Family
47 review
10/10
Outstanding
Posted on Jan 7, 2026
This hotel up in the mountains is fantastic, with beautiful surroundings and fresh air. It's especially great in winter when it snows, offering a wonderful snowy landscape. Plus, it's very quiet, allowing for complete relaxation.
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Anonymous User
Main Building Standard Japanese Style Room - Non-Smoking
Stayed in Nov 2025
Family
28 review
10/10
Outstanding
Posted on Dec 24, 2025
I had a very satisfying trip. The hotel is spacious, and the hot springs are incredibly comfortable. The staff were all very friendly. **Cleanliness:** Very clean. There's a 7-11 right outside, and they offer shuttle service to Tang Tien, although it's only about a 10-minute walk anyway. Great location!
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6/10
Guest User
Main Building Standard Japanese Style Room - Non-Smoking
Stayed in Mar 2025
Family
2 review
9.5/10
Amazing
Posted on Apr 9, 2025
Supportive staff. Services oriented. Fair selection on buffet.
Guest User
Standard Room, Main Building (Non Smoking)
Stayed in Nov 2023
Couple
1 review
10/10
Outstanding
Posted on Jan 17, 2024
good hotel and good food
Guest User
Japanese Deluxe Room Non-Smoking
Stayed in Jan 2026
Solo traveler
21 review
10/10
Outstanding
Posted on Mar 13, 2026
The hotel is incredibly luxurious, possibly the most luxurious hot spring hotel I've ever stayed in. I was immediately struck by its grandeur upon entering the lobby. The rooms and facilities throughout were spacious and upscale, providing an exceptionally comfortable stay. The Kusatsu Yubatake bath is about a ten-minute walk from the hotel, and it's especially beautiful at night – definitely worth experiencing. Breakfast and dinner are buffet style, and the food was excellent. By hotel standards, this hotel deserves full marks.
However, I'd like to offer one suggestion. Considering the large number of rooms and guests, the number of hot spring baths is relatively small, and the baths themselves are not large enough. There are no private baths either. This results in the hot spring baths always being crowded, making the soaking experience less than ideal and not matching the overall quality of the hotel. Adding more private baths, or a larger public bath with a more appealing environment, would likely improve the experience.
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kame923
Hollywood Twin Room
Stayed in Jan 2026
Couple
35 review
10/10
Outstanding
Posted on Feb 25, 2026
First time to Kusatsu play, see good reviews to try this hot spring hotel, the conclusion is great value for money, room decoration is good, night buffet is not bad, many styles
There are supermarkets and seven near the hotel
There are also dedicated bus stops and Yubata
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Yueshisiwensisi
Japanese-Style Room with Open Air Bath - Non-Smoking
Stayed in Jan 2026
Family
25 review
10/10
Outstanding
Posted on Feb 18, 2026
This hotel, which offers two meals a day, is quite large for Kusatsu. There were Taiwanese staff at the front desk who spoke Mandarin. Breakfast and dinner are buffets with a wide variety of food. We booked a room with a private onsen (hot spring bath), but the room was a bit cramped for a family of three. There's a 7-Eleven and a supermarket right outside, and the onsen is a short walk away. The hotel also offers a shuttle bus, though the earliest departure is at 3:00 PM. The hotel's executive lounge has pastries and drinks available from 3:00 PM to 5:30 PM. There's also a private onsen area with complimentary sparkling wine. Booking a room with a private onsen includes access to the lounge and the private onsen area; otherwise, there's a charge.
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6/7
Guest User
Main Building Standard Japanese Style Room - Non-Smoking
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Feb 15, 2026
The service was excellent, and the facilities were complete. We chose the option that included breakfast and dinner, both of which were buffet style. The food quality was good, the hot springs were also nice, and there was a free shuttle bus to and from the bus terminal, the hot spring bath, and the ski resort.
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Guest User
Japanese-Style Room with Open Air Bath - Non-Smoking
Stayed in Sep 2025
Family
20 review
10/10
Outstanding
Posted on Oct 4, 2025
This is a fantastic hot spring hotel, offering a one-night stay with two meals, making it a great value. Breakfast and dinner are both buffets, and the buffet spread is excellent, especially the seasoned steaks, freshly squeezed orange juice (made on the spot), and pre-made banana milkshakes. In the evening, there's a Japanese folk song and dance performance, as well as adorable Kusatsu souvenirs—very kawaii. It was a truly memorable, enjoyable, and satisfying trip. The room also has its own onsen, which maintains a constant 38°C temperature and automatically refills when the water level drops. The room is stocked with high-end Kose shampoo and hair products, a high-end hair dryer, facial toiletries, lotion, hair products, and several kimono accessories. Booking a room with an indoor bath also offers executive lounge access from 2:00 PM to 7:00 PM, and access to the newly opened VIP onsen in the annex, essentially renting the entire place out. It's very nice.
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Guest User
Hollywood Twin Room
Stayed in Jan 2026
Family
8 review
9.2/10
Great
Posted on Feb 20, 2026
The service was quite good. One of the receptionists spoke Chinese, and I recommended booking a room with breakfast and dinner included. The food was decent. The hot spring has two pools, one indoor and one outdoor, which was as expected.
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Guest User
Japanese Deluxe Room Non-Smoking
Stayed in Jan 2026
Couple
27 review
10/10
Outstanding
Posted on Feb 25, 2026
Very lively and atmospheric, the hot springs are extremely comfortable, including outdoor ones. The only downside is that the toothbrushes are too hard.
The buffet was delicious.
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Alina_wu
Main Building Standard Japanese Style Room - Non-Smoking
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Aug 15, 2025
Very good hotel, beautiful scenery, free hot springs are large, the smell of sulfur is very strong, not far from the scenic area, the buffet in the evening is rich, the children are also happy 🥳
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RCHK
Main Building Standard Japanese Style Room - Non-Smoking
Stayed in Dec 2025
Couple
16 review
7.5/10
Posted on Jan 26, 2026
The service was good and the location was decent, but the breakfast and dinner buffets were just average, with a limited variety of food. I stayed on the 4th floor and basically had no view from my room, and the public bath was also quite small.
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👑 heOpao🎶 のxiaomaomi🎏
Annex Building Sukiya-style Japanese-style Room -Non Smoking
Stayed in Apr 2025
Traveling with friends
27 review
10/10
Outstanding
Posted on Jun 6, 2025
The suite is very large, with traditional Japanese tatami. It is hot even without air conditioning on an 8 degree day.
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Guest User
Annex Building Sukiya-style Japanese-style Room -Non Smoking
Stayed in Oct 2025
Family
1 review
8.0/10
Very good
Posted on Nov 14, 2025
The hairdryer in the bathroom was re-fabricated, and the service from welcoming me to my room was excellent, just like Sakurai would have expected, but the food was average. I guess I should have tried more of the various options myself, but it was just a regular buffet, which was disappointing. The taiko drumming was fantastic!