As I stayed longer, few things slipped. Cost savings are taken to the extreme to the point that only one toiler paper roll is provided.
Some reception staff (Egyptian guy and one African lady who was there the last day I checked out) can definitely be improved. They show little friendliness and little flexibility and their tone is not welcoming at all.
Things that can be improved at the hotel include: gym being open 24/7 because 8-8 for people on business trips is too limiting. Hotel supplies need to be more generous. Card required activation several times which was annoying. We should also not be signed to not allow guests up, it’s the first hotel in Kuwait that asked me for that.
The hotel also doesn’t have a long stay rate and as someone who wanted to stay up to a month and perhaps more, I didn’t get any special treatment. In fact, I was encouraged to leave earlier so they can benefit from the higher eid rates.
Hotel has a sign at reception that says we offer later check out (up to 2pm or something). When I asked for a late checkout I was told latest is 1pm because they have other guests waiting!
I had requested a scale which the hotel kindly accommodated (albeit it was the wrong type). At reception I kept being asked about it and right before leaving reception lady told the guy who was carrying my luggage to confirm if I left it behind!!! It’s a large weighing machine for bags and I didn’t understand why they thought Id take that with me!
Other than fluctuating rates, this remains one of my favourite hotels in Kuwait. Food was beyond amazing although I didn’t like that drinks were ordered separately from the cafe. Room service staff, helpers, and the person who cleaned my room are great. I specifically thank the person who accommodated my request for more water bottles in my room.
