Mitsui Garden Hotel Kyoto Shinmachi Bettei

Mitsui Garden Hotel Kyoto Shinmachi Bettei Reviews

Mitsui Garden Hotel Kyoto Shinmachi Bettei

Nakagyo-ku Shinmachi dori, Rokkaku-cho 361, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-8212, JapanView Hotel Details
Mitsui Garden Hotel Kyoto Shinmachi Bettei
Mitsui Garden Hotel Kyoto Shinmachi BetteiMitsui Garden Hotel Kyoto Shinmachi BetteiMitsui Garden Hotel Kyoto Shinmachi Bettei
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Mitsui Garden Hotel Kyoto Shinmachi Bettei Guest Reviews

4.7/5
Amazing
450 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(450)
Positive reviews(438)
Reviews with photos/video(112)
Quiet & comfortable(40)
Relaxing hot springs(34)
Well designed(25)
Tasty food(21)
Friendly front desk staff(10)
Located in the city centre(8)
Garden view(6)
Delicious buffet(6)
Negative reviews(12)
Lam kwan hei
Standard Twin Room
Stayed in Jan 2025
Solo travellers
5 review
5.0/5
Outstanding
Posted on Mar 11, 2025
Very impressive. Room is spacious, staff are friend and attentive and highly recommended to visitors to Kyoto.
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.  Front Office Manager
Joachim Ohnona
Standard Queen Room
Stayed in Dec 2024
Family
51 review
5.0/5
Outstanding
Posted on Jan 20, 2025
Fantastic experience ! The hotel has a great service - very convenient. Location is very central. Good value for money. M. Lluch was a wonderful host during this stay !
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei.Also, we appreciate your complements on our hotel and our staff.We are glad to hear that you have enjoyed sightseeing a lot. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto. We will definitely continue putting ourselves into the guests' shoes in order to provide better service. We are looking forward to welcoming you back again on your future trip to Kyoto. Front Office Manager
Guest User
Standard Queen Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Location is good. My second time to stay here. I wanted to be a member the rewards, but it is only in Japanese
Response from Property: Thank you for choosing to stay with us again and for your positive feedback regarding our location. MGH Rewards Club can be registered even by overseas customers.By registering as a member, you can book hotels at a discounted rate.Please try registering again if you have a chance.We will continue to strive to provide comfortable and safe spaces and services. I look forward to seeing you again in Kyoto.front office manager
Janeantpk
Standard Twin Room
Stayed in Oct 2023
Family
5 review
4.2/5
Very Good
Posted on Nov 23, 2023
Pros: easily accessible to many places and eateries. Cons: the room is small, the breakfast is repetitive as we were staying there for 5 days.
Response from Property: Thank you very much for choosing our hotel for your recent stay in Kyoto and for your detailed comments with a picture.We are glad to hear that you are satisfied with the location.However, we are terribly sorry about the breakfast. We will share your opinion with the restaurant and continue to make improvements and ingenuity to ensure everyone's satisfaction.Once again, thank you very much for your comments.We are looking forward to seeing you again.Mitsui Garden Hotel Kyoto Shinmachi BetteiFront Office Manager
Revis Chung
Standard Twin Room
Stayed in Oct 2023
Solo travellers
41 review
5.0/5
Outstanding
Posted on Nov 12, 2023
It's really good, amazing, unbelievable and makes me feel nice all day, such a wonderful hotel. Thank you so much.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Shinmachi betteiFront office manager
Guest User
Standard Queen Room
Stayed in Nov 2024
Couples
21 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Very nice hotel for good value
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager
Chicky13
Stayed in Nov 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The rooms are clean and we have no issues checking in the hotel even though we reached around 11pm.
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We are honored to receive your compliments on our hotel services. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager
Nanamifaso
Standard Twin Room
Stayed in Sep 2023
Couples
3 review
4.5/5
Great
Posted on Dec 6, 2023
Hotel is gorgeous but located quite a walking distance from the train/bus station. Staff were very hospitable, tentative and helpful with directions. Theres limited washer/ dryers so it might be a challenge to get washing done.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your detailed comment on our hotel.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Although we cannot immediately increase the number of washing machines, we will take this as valuable feedback.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Front Office Manager
Guest User
Standard Twin Room
Stayed in May 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Good environment and wonderful service
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We hope to welcome you back again at our hotel in not distant future. Front Office Manager
AndyM8
Standard Twin Room
Stayed in Aug 2023
Travel with friends
24 review
4.2/5
Very Good
Posted on Sep 27, 2023
+ good location, nice style, clean and tide place - wanted extra money for earlier check in per 30min, no window to open in the room
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.Since our hotel is located in residential area, the windows in some types of room cannot be opened for our guests’ and neighbors’ security. Although the window is frosted, these rooms can still get gentle light when you open the window shade. We would suggest staying in the room with openable window such as Deluxe Twin or Superior Twin for your next stay with us so that you could enjoy traditional street scenery from the room.Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.Mitsui Garden Hotel Kyoto Shinmachi betteiFront office manager
Guest User
Standard Twin Room
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 27, 2024
The hotel staff are very helpful
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Shinmachi Bettei. We strive to provide exceptional service to our guests, and knowing that our efforts have been appreciated is truly rewarding. Your feedback motivates us to continue delivering the highest level of service. We look forward to welcoming you back to Mitsui Garden Hotel Kyoto Shinmachi Bettei soon. Front Office Manager
SupplyJob
Superior Triple Room
Stayed in Jun 2023
Solo travellers
5 review
3.7/5
Posted on Jul 29, 2023
Pretty normal for the price it cost, the range of facilities were pretty normal, others quite good
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. Again, we value your assessment which will assist us improving the need of our guests. We look forward to welcoming you again in the near future.Front Office Manager
Everyday is a good day!
Stayed in May 2023
Family
14 review
5.0/5
Outstanding
Posted on Jun 22, 2023
Our three nights stay was very pleasant. Room is comfortable size and close to stations and busy street. Yet still in a quiet neighborhood. Staff is very friendly. Feel very welcomed.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.We are pleased to hear that you were satisfied with our staff service and hotel facilities. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. All the staff will continue to strive to improve our services so that we can continue to be a hotel that satisfies all of our customers.We are looking forward to welcoming you back again on your future trip to Kyoto.Front Office Manager
Silo
Standard Queen Room
Stayed in Dec 2022
Family
2 review
5.0/5
Outstanding
Posted on Apr 16, 2023
Very good. Clean, neat and tidy. Location is also convenient
Response from Property: Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. We are very honored to receive such high praise for our hotel facilities and services. All of our staff will work hard to improve our services so that we can provide you with a pleasant stay in the future. We look forward to serving you again.Front Office Manager
Guest User
Deluxe Twin Room
Stayed in Jul 2023
Family
38 review
5.0/5
Outstanding
Posted on Aug 9, 2023
Best hotel ever!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are delighted that you enjoyed staying with us.We will continue to strive to further improve our service. We are looking forward to seeing you again.Mitsui Garden Hotel Kyoto Shinmachi BetteiFront Office Manager