Arenal Manoa Resort & Hot Springs

Worst resort to deal with. We had made reservations and pre paid for stay at the resort from 12/26/23-12/29/23. Due to sudden death of my mother on 12/2623 we had to cut our vacation short and return to the US. Despite providing them the paperwork from the hospital where my mother was taken, they refused to reimburse the money prepaid for the stay. I Will NEVER stay at he resort again and given their lack of professionalism would never recommend them to anyone. Dealing with them was worst possible experience for me.

Super nice breakfast Sushi was not good Room is nice Grounds are very nice

This hotel was beautifully landscaped, with perfect views of La Fortuna. The wildlife, flora, and fauna were second to none. Definitely get a maasage by the river. Amazing! The buffet breakfast was wonderful. My only recommendation is that if you want a hot springs experience, consider booking a day pass at Eco Termales or Tabacon. I asked the hotel about this before my arrival and they said they had their own hot springs, but they were just average.

Great place! Has one hot pool and one cold pool. Both large. Also has one small adult only hot pool and hot tubs. Bar staff were excellent! Breakfast was great. Room was clean, comfortable and perfect. Wildlife galore. My husband loved the rain shower, me not so much, as I am just not a fan of rain showers. Service was phenomenal.

Good hotel but can be better, rooms are clean and big but furniture and bathroom a little but dated. The area outside is beautiful with lush vegetation and beautiful volcano views. Pool is nice. Breakfast has a good buffet selection but the negative thing was the fact that it closes at 9h30 am ! So if u want up a little late or go on a early morning birding tour that finishes at 9 you will miss the breakfast, they should make it till 10h30 minimum like it is usually in 4 stars hotels. Other thing that i had issue with was the fact that they ask u to write ur credit card info on a paper at check in to charge the things u consume during ur stay, which i don’t like to do so i told them i will pay at check out with my card and give my room number so you add it to my bill at check out, BUT when i did that at the pool for drinks, i gave my room number and when i finished and left the waiter followed me and called me back to pay immediately and when i told him my card in the room and u can add it to the bill and will pay at the check out he called the reception desk and they asked me to pay immediately and they called me again to the room to check if i arrived there to change and bring my card and go pay… although i explained to them that i will pay all at check out , they wanted me to write my card number or carry my credit card to the pool and pay immediately… which i found weird.1st night we woke up from noise on the roof(it was tree branches)they apologized and send us wine.

Great hotel and well organised external activities. would be nice to avoid (single use) plastic everywhere. Plastic straws should be a thing of the past.

The property is beautiful. The view of the Arenal Volcano is amazing. All the plants and flowers bring in lots of pretty birds. Was able to see a sloth and iguana through the telescope in dining room. Negatives about the property: The same food was served for breakfast everyday. We thought there would be "Hot Springs" on the property - well it is a hot pool with a swim up bar. It would be nice to have an English speaking TV Chanel There isn't anything to do on the property. It would be nice to have events for the guest. Trivia night, Karaoke, music and dancing.

Lovely setting next to the river but our room had poor soundproofing (could hear neighbours using the washroom), thermal pools were not overly clean and the “mandatory” New Year’s dinner was grossly overpriced for what we received. Would not recommend for couples as the resort is far more family friendly than anticipated (children in all pools, even adults only and at the swim-up bar). Overall an average experience and I would not book this resort again.

Good family place. Not 5 star but a pretty property. Comfortable rooms - laid out like a neighborhood of homes.