Guest User
January 31, 2023
It is definitely not a 4 star hotel. The infrastructure, with a value enhancement, could provide more category, but the staff is not trained for hospitality. We stayed in the Presidential Suite, in a historic heat wave, when we arrived the air conditioning was off and the whole room was an oven. We had made the reservation early, someone must have made sure that the room was in condition. Cooling that room took most of the night. The walls, bed and floors were hot and we couldn't sleep. When leaving the comment at reception, they blamed the previous guest for having turned it off. Ridiculous. On this hot night, the fridge was empty! Again I commented at the reception and he told me "the rooms do not have a minibar". I told him that I had mine and it was empty and he told me that I could buy at the kiosk opposite. If you have stayed in a high-class hotel before, you know that none of this would not have happened...you can forgive a 2-star hotel, not a 4-star hotel. And you never send the guest to do your job! The breakfast, quite mediocre. With mixed juice and food offered without refrigeration throughout the service. Finally, when looking for our car (we no longer waited for it to be brought to us...we realized that it was not that kind of hotel) the garage was closed. Once again go back to reception to ask them to open for us. It is a pity. The heavy work has already been done, the only thing missing is attention to the public, to details and hospitality.
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