Sunset Bay Resort

We had an absolute blast! We stayed in one of the 2-bedroom suites with living room and full kitchen. It was plenty of space for our family of 5! The staff was friendly and attentive- always someone around the grounds cleaning and tending to the grounds. It had plenty of amenities for a smaller resort and we felt safe allowing our kids to explore on their own. The location was ideal. It’s close enough to quickly get to all the nearby attractions and far enough away from the Main Streets so we could enjoy peace and quiet. We would absolutely stay again!

Very nice play for a family. They need to figure out all the water walking around by the indoor pool. It gets very slippery.

There area was great for getting around. Staff was friendly and our room was clean. Really my only complain was those beds! They were so hard. I went and bought a topper just so I could get some sleep. The pools were nice. We enjoyed that they didn’t close until 12am. The bonfires were a nice touch. We enjoyed having use of the free kayaks and the beach. Thank you for our stay. We would definitely stay here again.

Felt Unsafe Around 9pm our first night there, someone knocked and by the time I made it to door no one was there. I just figured it was kids or something. About 930, we were laying down in bed and had just dozed off. Heard a knock again, but this time the door flew open. My husband got up in time to see a man in a staff shirt disappear down the hall. I called the front desk, she said the only other employee was maintenance. She said she would notify security and they would patrol the area. Whoever it was had to have a master key because it opened the door and deadbolt. There's no backup lock/latch on the door. We slept terrible that night, every little noise had us awake checking the door. We never heard from anyone after our call to the front desk reporting it. No calls with apology or explanation. In my opinion, if the staff member had a legit reason to enter our room, he wouldve apologized not ran off and disappeared. And why did he knock and disappear the first go around. Very suspicious behavior. As a business owner of a rental property, I absolutely would have followed up after a situation like that. We stayed 2 nights, and we were hesitant to leave anything of value in the room. And we put something in front of the door both nights so if someone entered, it would make noise and wake us up. Definitely would never return to this resort.

There was plenty to do for our kids who are 10. Close to everything in the Dells. Kayaks were free to use, fishing was good. There was a kiddie and a regular pool plus a indoor pool. Plenty of outdoor activities for all ages. We were upgraded to a Kitchenette that has a separate bedroom which was nice for the girls. Overall I thought the resort was fine for what we were there for. The rooms are outdated ask for a room with a humidifier so it's less humid and doesn't smell musty

I did not like it because we did not get room service any of the 3 days we stayed there. After we requested it twice. When we asked why we did not get room service they told us that the people that cleaned the rooms had left for the day. Also their pools were dirty. I would not recommend this hotel to anyone