Country Inn & Suites by Radisson, Lansing, MI

The pool was closed Bed was years old Blow dryer didn't work, when we went to the desk for one that worked ,we were told they couldn't get one until after 10:30 am , we need to be to our meeting at 10, which was a hour away. Asked a guest to use there's, not good customer service. Very fun down hotel not worth 104.00

+ 2 bedrooms with doors +large middle living area +large fridge +accurate thermastat +comfy bed +free cookies every night -old gum and stains on carpet -old sticky residue in tub to prevent slipping

Hotel was clean; breakfast had nice selection. Bathroom could have used updates. Pool was closed, we were not able to use. Communication via texts was appreciated.

My experience at the Country Inn and Suites in Lansing needs to be put on blast.Had to go to the bathroom after my travels, toilet paper floating in toilet I flushed, I go to the bathroom.. toilet will not flush. I take the lid off the toilet, mess with the mechanism and get it to flush. This had to be done each time I had to flush. TV damaged and screen is pointing downward so I have to use my coat and a Kleenex box to prop it up. There was some sort of disgusting ICK in the bedskirt, woke up to a spider in the ceiling above my head,no regular coffee in my room, had to get dressed to go get a cup of coffee. Took a shower, needed to blow dry my hair,dryer doesn’t work. Get dressed, head to the front desk, she tells me she has to get one from the 3rd floor. She shows up at my door and hands me a box with a new blow dryer. She doesn’t take it out and dispose of the box, just hands it to me like “Here’s that dryer you asked for”. But folks, here is the worst. I, a woman, was traveling alone. I left for a while. I was probably gone 3-4 hours. I intentionally left my DO NOT DISTURB sign on the door. I didn’t want anyone in my room, I didn't need towels, I didn’t need the bed made. I approach my door, it is propped open with the arm of the lock,I enter slowly, say Hello, no response. Search the room, bed made,trash gone. Go to front desk, employee goes to my room. He says “housekeeping must have left it open”!I was pissed.I could have been cleaned out,$ taken or worse! Do better!

I had mostly an average stay. The bed was comfy and the amenities were as expected. My overall complaint was with the WiFi - it could be sluggish on my tablet while neither my personal nor work computer would connect. I used my phone as a hotspot for most of the stay.

The place was wonderful for the price! I was pleasantly surprised. The Staff were nice and helpful. I will make this a place to stay while visiting Lansing.

Our room had holes and damage in it and the electrical outlet was left unlocked which is dangerous when you have 3 kids with you. Guy working at night was very unpleasant but every other employee was amazing! Room was clean but like I said had damages. When asked the night guy about speaking to a manager he just smirked and laughed. Not sure if we will return there in the future or not. He wouldn’t work with ******* about giving us a discount on our room due to the damage that was there

I liked the location, that was it. What i didnt like was that it was dirty, the outside was icy where they didn't salt, most of all, i found a bed bug on the mattress. The front desk did refund me, but i can plainly see she knew there was previous complaints on the matter. She did not act surprised when i showed her the video of the bug crawling on the mattress.

Pool was closed; property is extremely run down and in need of renovations. Windows were very old and thin, which made for a very noisy stay. And cold! Lighting was terrible. With some improvements made to the building, I think it will be a very nice establishment! The staff was very professional and courteous.