Wyndham Garden Lanzhou West Railway Station

This hotel is just a budget motel disguised as a 'Wyndham,' and it's the worst hotel I've ever stayed in. The service and management are incredibly amateurish. I strongly advise against staying here; save yourself the trouble. I've stayed at Wyndham hotels in other places like Handan and had a very positive experience, but the Wyndham Garden Lanzhou West Railway Station is far from commendable. On September 9th, I booked an Executive King Room at the Wyndham Garden Lanzhou West Railway Station via Ctrip, and the order clearly stated the room included a bathtub. Upon arrival, the front desk offered a complimentary room upgrade. Based on my past experiences with upgrades, I gladly accepted. However, I was not informed beforehand that the upgraded room would not have a bathtub. After checking in and dropping off my luggage, I went to the Gansu Provincial Museum. When I returned and was working outside the bedroom, I realized the room only had a shower, missing the core amenity promised in my original booking. I understand that a complimentary upgrade should enhance the room's quality while retaining the original amenities. The hotel unilaterally removed a core feature without prior notification. After calling and speaking with multiple front desk staff, there was no apology, not even an 'I'm sorry.' Instead, they repeatedly pointed out, 'You agreed to the upgrade,' implying it was my fault. Around 9 PM, the hotel kept suggesting that there was a room available upstairs and I could move my belongings. I have a high-speed train at 7 AM the next day. At past 9 PM, when I should have been resting, they wanted me to pack up and move upstairs? Are you inconveniencing me because of your mistake?! Although the issue was 'resolved' with Ctrip's help, I ended up spending one night in a corner suite without a bathtub. However, for a solo traveler whose core need was a bathtub for soaking, a larger room without it was a pointless 'upgrade.' Furthermore, this corner room was subjected to noise from square dancing in the evening and the banging from a nearby construction site in the morning. It was a terrible experience. The second night, I moved to a room upstairs with a bathtub. But when I went to shower, I was appalled by the showerhead. It was so dirty! Don't you ever inspect or replace these things?! I've stayed in so many hotels, and every check-in and upgrade has always been pleasant and satisfying. This time, however, they offered a verbal room upgrade but secretly removed the bathtub without telling me beforehand, and the room had all sorts of problems! What's the point of such a 'pseudo-upgrade'? I don't need your excuses or evasions. When you make a mistake, you should admit it. You don't even have a proper attitude. What kind of service industry are you in?

The room and facilities are quite good, and it's very close to the high-speed train station, about a 15-minute walk. I hope they can replace the hotel's hairdryer. The bathroom floor was very dirty, and the disposable slippers looked like they had been worn before, with dirty soles (I forgot to take a picture). There was a thick layer of dust on top of the room door.

Stayed for one night from August 17th to 18th. My overall impression of Wyndham Garden was that it was clean, quiet, and tidy. All the staff were very enthusiastic and had a genuinely sincere service attitude. I truly highly recommend this hotel.

The hotel facilities are simple yet elegant, and the service is attentive and thoughtful. The front desk lady was super sweet and patient! She even upgraded our room for free! The room was spacious, and the bedding was soft and luxurious! The pick-up and drop-off service was also excellent!

The hotel is very close to the South High-Speed Rail Station. I called them upon arrival for a pick-up, and they came right away. The hotel is very clean, and there's a beef noodle restaurant nearby within walking distance.

The room is quite spacious. It's right across from Lanzhou West, not far, about a few hundred meters. You can see it as soon as you exit the West Station, but you have to cross a pedestrian bridge. The bridge doesn't have an elevator, so it's inconvenient to go down with luggage. Every time I go to the subway station, I have to use the bridge... I hope this can be improved in the future.

The room was very spacious and clean, and the front desk service was excellent, very dedicated and available 24/7. The location is also very convenient. I'll definitely choose this hotel again next time I'm in town.

This is a very new hotel, conveniently located near Lanzhou West Station with excellent transport links. Everything you need is downstairs, and there are plenty of restaurants and supermarkets nearby. The rooms are quite spacious, and the cleanliness, environment, and service are all excellent.