Wuyue Yuexin Hotel (Lanzhou Xinqu Zhongchuan Airport )

Wuyue Yuexin Hotel (Lanzhou Xinqu Zhongchuan Airport ) Reviews

Wuyue Yuexin Hotel (Lanzhou Xinqu Zhongchuan Airport )

Building 8, Sanwei Fortune Center, intersection of Jingsi road and Weisan Road, New District, Lanzhou, Gansu, ChinaView Hotel Details
Wuyue Yuexin Hotel (Lanzhou Xinqu Zhongchuan Airport )
Wuyue Yuexin Hotel (Lanzhou Xinqu Zhongchuan Airport )Wuyue Yuexin Hotel (Lanzhou Xinqu Zhongchuan Airport )Wuyue Yuexin Hotel (Lanzhou Xinqu Zhongchuan Airport )
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Wuyue Yuexin Hotel (Lanzhou Xinqu Zhongchuan Airport ) Guest Reviews

4.3/5
225 review
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(225)
Positive reviews(210)
Reviews with photos/video(52)
Offers pick-up/drop-offs(39)
Close to airport(27)
Classy environment(26)
Easy to get around(26)
Many amenities(24)
Large rooms(18)
Nice shower(17)
Friendly front desk staff(17)
Negative reviews(15)
Guest User
Shiguang Twin Room
Stayed in Oct 2024
Booked for others
8 review
3.7/5
Posted on Oct 23, 2024
Cleanliness not really, but location is good with shuttle bus
Response from Property: 旅途路上,總有不期而遇的温暖,在這裏,滿意衹是期待,感動與驚喜才是一直追求的方向。感謝親的點評,我們希望一直與您同行相伴。
Guest User
Shiguang Twin Room
Stayed in Sep 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The hotel staff are very kind, warm and thoughtful, and make people feel at home. The hotel facilities are very complete, the rooms are clean and tidy, the beds are comfortable, the air conditioning and hot water supply are good, the hotel is strategically located, and the transportation is convenient, with public transportation stations nearby. It is convenient to travel. The hotel's hygiene is very good. The cleaning of the guest rooms is done well. The public areas are also kept clean and tidy. The service efficiency is very high. The check-in and check-out procedures are quick. The staff can quickly respond to guests' needs and solve problems. There is also a free pick-up and drop-off service. If you make a call after landing, the driver will come over in a few minutes. The front desk will call to wake you up in advance when you drop off the airport the next day. The driver is very nice and even helps us pick up our luggage. The prices of some hotels are relatively reasonable and cost-effective, providing a value-for-money accommodation experience.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Queen Room
Stayed in Aug 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Aug 29, 2024
I travel here on business all year round in Lanzhou. I used to stay in the city. This time I booked a hotel near the airport in order to catch my flight. I also looked at many hotels and finally chose this one, but this hotel also I was really not disappointed. I saw that there was a pick-up and drop-off service on the order. I called the hotel after getting off the plane. I took my luggage and the driver was already waiting at the door. When I returned to the hotel, the lobby was very spacious. The room was decorated in a simple and rustic style. This The decoration style looks high-end, the room is very clean, and the creases in the sheets and duvet covers are obvious. It looks like they have been replaced. This makes me feel at ease. The weather here is not too hot now, but for me, using air conditioning has become a problem. I'm used to it. They have central air conditioning, and the wind speed is adjusted to suit the weather here. Other facilities in the room are also very good. I happened to meet a group when I went there. I thought there was not enough water for bathing because there were so many people, but it turned out that there was plenty of hot water and the TV can also project the screen. The key is that it is cost-effective. The hotel staff and the driver at the front desk have a very good service attitude. If you have any questions, they will They will answer it patiently.
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6/7
Response from Property: Dear guest! Thank you for your strong support to Wuyue Yuexin Hotel. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come here often! I wish you: smooth work and a good mood every day O(n_n)O~
Guest User
Twin Room
Stayed in Apr 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
We booked the airport pick-up one day in advance, and someone contacted us right away. Facilities and equipment: We booked the cheapest room, which was spacious and had everything we needed. The shampoo and other amenities were of high quality. The room was very clean, with 24-hour hot water and air conditioning. Service: The weather here has not been very good recently, and the hotel was afraid that we would be cold, so they preheated the room in advance. It felt very warm when we arrived in the room. The hotel really did a great job, especially Aunt Chen who cleaned the room. She was very careful and meticulous, and even folded the clothes I threw on the bed. The next day, when I checked out, the front desk arranged a drop-off at the airport. I was very satisfied, all five stars
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6/11
Response from Property: Your affirmation and support is the greatest motivation for us to do our work well. There is no best service, only better. We will continue to work hard and wish you a happy life.
Guest User
Queen Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The room is quite big and clean, and the service is also very good
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-star review, which is also the biggest encouragement to us. We hope that our hotel will be your first choice next time you travel. We look forward to serving you again and wish you a happy life.
Guest User
Shiguang Twin Room
Stayed in Oct 2023
Business travellers
5 review
5.0/5
Outstanding
Posted on Nov 2, 2023
The hotel facilities are quite complete, there is also a laundry room, the air conditioning facilities in the room are quite good, the overall stay is very satisfactory, I will come here again next time I am on a business trip, mainly because there is a free airport pick-up service, haha ​​😃
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Response from Property: [Free transfer and airport pick-up] [Stay at ease and arrive at the airport in ten minutes] [Warm breakfast] Dear guests: Hello! Thank you for your visit, and I sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you.
Anonymous User
Twin Room
Stayed in Oct 2023
Family
60 review
5.0/5
Outstanding
Posted on Oct 29, 2023
There is free airport shuttle, which is very convenient. There is a high-speed rail station at the airport, which is also convenient for going to Lanzhou city. The hotel room is quite large, the bed is comfortable, and the shower is also comfortable. I slept until dawn, which is comfortable.
Original TextTranslated by Google
Response from Property: [Free transfer and airport pick-up] [Stay at ease and arrive at the airport in ten minutes] [Warm breakfast] Dear guests: Hello! Thank you for your visit, and I sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you.
Anonymous User
Queen Room
Stayed in Apr 2024
Solo travellers
8 review
2.2/5
Posted on Apr 27, 2024
The room was poorly cleaned, and the cleaning was done in a routine manner. There was a lot of dirt on the carpet, and the sheets were covered with 🈶 big noses. The sewer in the bathroom smelled very bad, and the smell was very obvious when I stood up to rinse my mouth. The seams of the chairs in the room were full of dust. I was planning to stay here for a week, but I checked out quickly after one night. The hygiene was not worth the price. Service: I asked the front desk for an electricity card for daily use because I was planning to stay for a week, but they told me that it was in the room. When I got to the room, it was not there. They said I had to go to the front desk to get it. Then when I checked out, they did not refund it immediately. I called to urge them to refund it. This hotel experience was really bad.
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Response from Property: Dear guest, we will pay attention to your feedback, and we will increase the inspection of hygiene. At the same time, we will strengthen the professional skills training of all on-the-job personnel in order to provide better services to our customers. For the problems you encountered during your stay, all the staff of our hotel once again express their apologies to you. We also look forward to your next visit, giving us a chance to make amends, and wish you a happy life.
Guest User
Happy Parent-child Room
Stayed in Sep 2023
Couples
15 review
5.0/5
Outstanding
Posted on Sep 14, 2023
Environment: Hotel 🈶Free pick-up and drop-off service. The driver is very prompt. Transportation and eating around are very convenient. The decoration of the lobby is simple and elegant. I especially love this wardrobe. Facilities: WiFi is fast, the TV in the room has good sound quality, the room is large, the mattress is very comfortable, the hotel is in the courtyard, very quiet Service: The waiter was very enthusiastic. He sent us to the room and explained the switches, showers, etc., which was very considerate. Hygiene: The hotel's hygiene is clean and tidy. The sheets and quilt covers are very dry. It looks like they have been changed at first glance. In short, it is a great value for money and a good deal.
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Response from Property: Dear customer, thank you very much for your support. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again. We will Sincerely at your service!
Guest User
Pick Up The Light King Bed
Stayed in Aug 2023
Business travellers
12 review
5.0/5
Outstanding
Posted on Aug 30, 2023
The room is quite spacious, with good air conditioning and hot water. There are restaurants, pharmacies, and supermarkets at the door. The most noteworthy thing is that there is a free pick-up and drop-off. We arrived late, and the driver came quickly because we still had to pick up our luggage. It took some time, the driver was very patient, thumbs up, in short, a cost-effective hotel, recommended
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Response from Property: Thank you for your review. Your words sometimes encourage us and sometimes remind us. While we are happy, we also feel a little bit of pressure. We are happy that you can give us such a pertinent evaluation after checking in. At the same time, although we have raised questions for you, we I feel a little bit of pressure in my heart, but this is also a spur to our work. Thank you again for your review. We will definitely solve some problems in our work as soon as possible. Our progress still needs your testimony! Looking forward to your next stay.
Guest User
Guestroom (Double bed)
Stayed in Aug 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Aug 4, 2023
The room facilities are complete, the bed is big, the mattress is very comfortable to sleep on, there is 24-hour hot water, the water temperature is just right, it was very hot outside on the day of check-in, the air conditioning was very powerful when I returned to the room, the temperature was very suitable, there is free airport pick-up and drop-off in time
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Response from Property: Dear customers, thank you very much for your support. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Guest User
Queen Room
Stayed in Jul 2023
Business travellers
6 review
5.0/5
Outstanding
Posted on Jul 26, 2023
The room is clean and tidy, with a large space. It is very quiet and comfortable to live in. The room facilities are complete, and there is airport pick-up and drop-off service. The front desk staff is of high quality, responsive and very patient! ! Good experience! Highly recommended to everyone! ! !
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Response from Property: Thank you for your comments. Your words sometimes encourage us and sometimes remind us. We feel happy but also a little pressured. We are glad that you can give us such a fair evaluation after your stay. Although we feel a little pressured by your questions, it is also a spur to our work. Thank you again for your evaluation. We will deal with some problems in our work as soon as possible. We still need your witness for our progress! Looking forward to your next stay.
CristianoCR7
Queen Room
Stayed in Jul 2023
Couples
18 review
5.0/5
Outstanding
Posted on Jul 23, 2023
I passed by Lanzhou while traveling. Because my girlfriend likes Lanzhou ramen, I stayed in Lanzhou for one night and tasted the local beef ramen. The taste was really great. It was precisely because of this trip that I had the opportunity to discover this treasure hotel. It is less than a 20-minute walk from the airport and is surrounded by shopping malls, supermarkets, playgrounds and food streets. When you are tired from playing, you can go to the hot spring next door to the hotel. It feels really relaxing. Highly recommended. The hygienic conditions of his home are very good, which is perfect for guests with mysophobia. Manager Han at the front desk was also very dedicated, helping me park the car, carry my luggage, and deliver it from door to room. We also opened the turndown service. The service is simply five-star. All in all, it’s a five-star rating.
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Response from Property: Thank you for your careful review! You must be a very tasteful person! Our good service is because guests like you are always paying attention to us. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we are particularly concerned, caring, considerate and warm about everything you do in the room. This is the most sincere gift from every hotel person to you. Here, we will continue to use a friendly smile Welcome to come again, thank you!
Guest User
Guestroom (Double bed)
Stayed in Jul 2023
Business travellers
12 review
5.0/5
Outstanding
Posted on Jul 21, 2023
Very satisfied, good environment, enthusiastic staff, clean and tidy, the room has good lighting, the sun was shining in when I went there, it was warm and cozy, the bed was very comfortable to sleep on, and most importantly, it is very convenient to travel, I will stay here next time I go on a business trip
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Response from Property: Dear guests, we will definitely pay attention to your suggestions and we are very sorry for the dissatisfaction caused to you. Your suggestions are also our growth. Thank you for your suggestions. Too much explanation is futile. I hope you can give us a chance to correct ourselves and make up for our mistakes. Finally, I wish you good health and a happy family.
Anonymous User
Guestroom (Double bed)
Stayed in Jul 2023
Business travellers
11 review
5.0/5
Outstanding
Posted on Jul 21, 2023
The hotel has free pick-up service. When checking in, the front desk will register flight information and inform you of the pick-up time in advance. This is worthy of praise. The room was large and although not far from the airport, it was quiet. The room is clean and I have high requirements for bedding. But I am very satisfied with the bed sheets and duvet covers of this hotel. Very white. Recommended
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Response from Property: Dear guest, we will definitely pay attention to your opinions. We are very sorry for the dissatisfaction you have caused. Your opinions are also our growth. Thank you for your opinions. Excessive explanations are in vain. I hope you can give us a chance to correct yourself and make up for your mistakes. Finally, I wish you good health and family happiness.