C Suites at Mactan Newtown

Location: Located near terminals, restaurants, grocery stores, and beaches, providing great convenience. The room is often spacious and clean. The pool is amazing with good views. Staff are generally helpful and polite. The balcony offers nice seaside views.(based on 3 reviews)

We stayed here for 5 nights. We arrived 4am from a long flight, and was at room 9A. We have noticed a small cockroach but due to being so tired from travel, we got rid of it and managed to sleep the whole day. On the 2nd night, around midnight, I have noticed the tiny cockroaches were more and more on the kitchen, wardrobe, bed area, toilet, even on the hallways from the elevator towards our room. We’ve not even dare to eat inside the room due to the cockroach, and we chose to always eat out. So I had to complain and request to move to another room at the reception desk that night. The staff said they were fully booked and so we had to wait in the morning around 10am until 2pm when a room will be cleaned after someone checks out. Of course we don’t have a choice but to wait and just tolerate the coackroaches in room 9A - I could not sleep anymore. When morning came, we have waited for a call from the reception if our next room to transfer is ready, as I thought we’d be prioritized as we have complained for cockroaches in our room. But I’ve not receive any call in the morning. So I phoned them at 1pm to verify if our request from last night has been passed on, and the staff confirmed but it has been noted that our transfer time will be 2pm. We did not want to cause trouble so we waited. We were transferred to room 8E after 2pm, we saw 1 cockroach on the entire 3 more nights we’ve stayed in that hotel. The cleaner was very honest to us and said he knows that room 9A had cockroaches, and even said only that room has infestation. So we were not happy about it at all. It was already known that room 9A had cockrochaes, why was that room still being offered to us. Why would they not deep clean or fumegate, and make sure there is no infestation. Also, there was a typhoon during our stay so the swimming pool and beach were closed. The location is good for this hotel, but the cleanliness is not good due to cockroach infestation. I would not come back on this hotel to be honest. It’s making me worry so much that cockroaches might go into our luggage or bags or clothes, and we might bring them anywhere we go.

The apartment style room is quite spacious, offering a comfortable living room and kitchen with microwave, fridge, and kettle. The shower water wasn't very hot but AC worked well. Conveniently located in Mactan NewTown and helpful staff at service desk, even late at night. No view of sea and small beaches within a 10-15 minute walk.