Serways Hotel Reinhardshain Nord

The first room we were sent to was not cleaned (old bed sheets, towels on the floor etc), so we went back. Same thing happened with the second room. Finally the third room was ready. It smelled of cigarette smoke though. The bed was fine.

Stayed there for one night and it was enough. It all started with the check-in where there was only one staff member who had to handle the roadhous costumers as well as the hotel guests. She seemed to be somewhat at a loss of the booking and even had to ask wheter I had already paid in advance or not. And although a non-smoking hotel, it was very obvious that guests had been smoking in the room. Not only once but frequently as the smell of cigarettes didn't go away even after excessive airing. Bathroom seemed to not have been cleaned (not even flushed as there was still pee in the toilet and the glass of the shower cabinet calcified water stains). At least, the bed sheets had been changed. Encountered the same issues during check-out as during check-in the next morning. Overall, definitely way too overpriced for the quality one gets in return. Also, very disappointing how the basics things (no smoke in the room and a clean room) couldn't be offered. I would not recommend and will definitely not return myself.

Hotel is well located for a 1 night sleepover if you are using it as a transit on a journey. The hotel itself is very average. The first room we received hadn't been serviced but we were quickly offered a new clean room. The service at the reception was very good and the gentleman was very helpful.

Haven't free breakfast