To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.8
Service8.8
Cleanliness9.3
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All reviews(129)
Positive reviews(29)
Reviews with photos/video(12)
Clean and tidy(11)
Awesome rooms(11)
Great service(9)
Guest User
King Room
Stayed in Oct 2025
Couple
6 review
7.5/10
Posted on Nov 20, 2025
Location was ok if you are driving as it required a long steep ramp to access. No lift and needed to carry the luggage by stairs.
Room is spacious enough and was clean. Only downside is no gym facilities.
Guest User
Queen Room
Stayed in Jan 2026
Couple
25 review
8.0/10
Very good
Posted on Feb 20, 2026
Slightly disappointed with this stay. I was in Launceston for two nights and specifically chose a more expensive hotel, but it turned out to be not as good as the Best Western.
Pros: It's relatively new and quiet.
Cons: The room's furniture style strongly resembles old hotels in China, and the room itself isn't very large. Also, it really feels like Australia has a severe labor shortage. The front desk closes at 5 PM, so you have to self-check-in (which isn't really an issue). However, I put out the 'please make up room' sign before heading out in the morning, but no one came to clean it by the time I returned in the evening. The tissue box in the room was less than a third full and ran out on the first day. Since I didn't see any staff members the entire time, I couldn't even ask for a refill.
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Michelle0310
Twin Room
Stayed in Jun 2025
Family
6 review
9.5/10
Amazing
Posted on Jul 19, 2025
Very good experience and the hotel allowed us to park for an extra 1 day after check-out FOC.
Guest User
Queen Room
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Nov 12, 2025
Hotel is clean and nice. It looks quite new. We park our car in front of the hotel. Staff is friendly and helpful. Highly recommend.
Melmel1219
King Room
Stayed in Nov 2024
Couple
19 review
10/10
Outstanding
Posted on Dec 24, 2024
Easy to find. Very comfy.
Room view is excellent.
Everything is very neat.
Few minutes drive to centre.
fishingrabbit
Queen Room
Stayed in Aug 2024
Couple
11 review
10/10
Outstanding
Posted on Sep 29, 2024
We enjoyed our two-night stay at the hotel. The staff at the reception were incredibly accommodating, offering us a ground floor room without even needing to be asked. This was especially helpful given my husband's mobility limitations.
The room itself was clean and comfortable, with a queen-sized bed that was perfectly fine for us. The location was excellent, with numerous restaurants nearby. We were pleasantly surprised to find complimentary bottled water in the room.
One of the highlights of our stay was the stunning sunset views from our room, which made for a truly memorable experience.
6/9
Dimple1hui
Queen Room
Stayed in May 2024
Couple
5 review
9.5/10
Amazing
Posted on Jun 26, 2024
Clean and warm room with limited parking. We were late checking in but staffs are nice to help us.
Guest User
Queen Room
Stayed in May 2024
Family
11 review
9.5/10
Amazing
Posted on Aug 12, 2024
Nice facility and location, a pleasant stay and will come again
Guest User
King Room
Stayed in Nov 2023
Couple
6 review
9.5/10
Amazing
Posted on Jan 9, 2024
1. The location is more suitable for younger people (need to go through a steep slope), better to drive there
2. Service is great
3. The room is in an English style
4. Rooms are clean and tidy
traveller-Melbourne
Twin Room
Stayed in Dec 2023
Family
19 review
8.0/10
Very good
Posted on Jan 14, 2024
Clean, comfortable room. However there is no kitchen available.
Guest User
Queen Room
Stayed in Jul 2023
Couple
2 review
9.5/10
Amazing
Posted on Aug 13, 2023
The view from the hotel room is fantastic! The staff are nice and helpful.
hugo janery
Queen Room
Stayed in Jan 2025
Couple
24 review
10/10
Outstanding
Posted on Feb 4, 2025
Very good
Guest User
Queen Room
Stayed in Nov 2024
Family
4 review
10/10
Outstanding
Posted on Dec 17, 2024
Good stay
Guest User
Queen Room
Stayed in Jun 2025
Couple
3 review
8.0/10
Very good
Posted on Jul 26, 2025
The hotel customer service was warm and thoughtful. They contacted us in advance to arrange check-in and helped us upgrade our room.
The only downside was that the mattress was a bit soft
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Summyho
Queen Room
Stayed in Oct 2025
Couple
4 review
8.5/10
Very good
Posted on Nov 8, 2025
Stayed in everything working,very simple room
There is a pack of milk for customers in the fridge, which has frozen to the point of freezing.
The shower shower is not very powerful
The hotel is located on a hillside. If you have limited mobility, do not choose this hotel