Gerardo
February 11, 2023
The room was really spatious and spotless clean, bed was comfortable. I liked the pool area and the breakfast buffett. HOWEVER, I requested late check out ( which was only 3 hours after normal check out time and for that they charged 1/2 the rate of one night) I decided to do so and let them know a day in advance before going to the beach in the morning. 30 min before check out security came to my room and I was instructed to call reception, which I did and I was told to please heas over to reception and pay the extra night. I reminded them that I had requested late check out and they said it was okay then. When i checked out they wanted to charge me half of a different rate than I had been told. I really had to fight it because it was almost double the initial amount, and I had asked for specific numbers. In the end I settled for a slightly higher number but but not what I had been told initially. I understand that mistakes happen but this was almost double the amount and staff were almost giving me no solution at first. Thank god they found a way to meet me halfway.