Regency Hotel

The checking in and out process was simple with no problems. There are ongoing renovations and improvements. The restaurant was closed however delivery options and nearby eateries and COOP mini market close by. Easy access to city center by bus or a 30 minute walk along the main road through the Victoria park near the University campus. It has a convenient location with an affordable price with free parking available.

This is without doubt the worst accommodation I have ever been in, I won’t say stayed in as we didn’t stay, we went to our rooms and within 15 minutes we had checked out and left. We booked 5 rooms for work, the whole hotel was dirty, smelly, and dangerous, live wires on show in my bedroom, something that looked like bloody up the wall and along the skirting in my bedroom and banisters on the 1st floor that were loose. I am actually lost for words as to how bad it was.

This must be the worst hotel stay I have ever had. I booked a superior room in this 3 * hotel. From the room perspective, there was a big draft coming through the window. the electric socket was broken, the fixtures and fittings were in a poor state, the television didn't work and there was no hair dryer. The bathroom bin hadn't been emptied from the previous occupant, the bath was dirty, the cups had a layer of dust in them and there was chewing gum or something equally sticky on the floor. In addition the curtains didnt completely close, letting in light from the road outside. On check in I asked about the restuarant but it was closed as I was told that the hotel was being refurbished although there was no sign of this anywhere. I had to go out to get a take away. When I went to work the following day I left a note by the television asking for a hairdryer and for a working television as there was no-one on reception. When I returned that evening my room hadn't been serviced so no chance of what I had asked for. The person on reception didnt lift his head from his phone even when I asked him a question. In addition to the above, this is certainly not a hotel for single female travellers.

Amazing place, the attendant was super nice to me. Showed me directions to get to my place.

Nice place with an interesting history. Friendly staff, excellent service and immaculately clean. Pricing was fair considering I booked it for the very same night I was making the booking

This was a VERY last minute booking as I arrived at another hotel which was terrible, this one was slightly better, but much more expensive, and not justified. I understood they weren't ready for our arrival, however, if the room is showing as available, it should be ready to go. I had to go back to the reception 3 times to get toilet roll an extra mug as there was only 1 and handwash/shower gel as the one in the room had finished. The room was very cold upon entry as the window was open and there is no heating in the room. There are no smoking signs all around the hotel, but you can smell the cigarette smoke in the corridors. Prices should be reduced for its current state. The bar is showing on the website but it is closed for renovations. The whole hotel was probably beautiful in its heyday but very much run down now and in need of a lot of money being spent to make it what could be a stunning property and incredibly central.

I travel a lot and have stayed in many hotels all over the world, and I can honestly say that the Regency Hotel in Leicester was one of the worst, a health hazard to stay in. Not only was the room and hotel unloved and very dirty; during the second night, rain was flooding in the room, resulting into soaked curtains dripping onto a soggy carpet. It was like sleeping next to several dripping taps that you couldn’t turn off. It was impossible to fall back asleep. Upon further inspection the next morning, my wife found extensive mould behind the curtains, evidence that this was not a one-off occurrence. When my wife tried to complain to the manager the next morning, he insisted he was not aware of any mould of leaky roof/window. She was transferred to another manager who didn’t even listen to the complaint but shouted at her, calling her names. They charged £275/NIGHT (radio 2 party in the park) , knowing very well the state of the room (with a leaky roof and health hazardous mould!). They clearly have no morals or shame. EVEN IF ITS THE LAST HOTEL AVAILABLE - DONT BOOK THIS HOTEL

Very dissapointed, photos looked great. Room was not the best, very old. Bathroom needs updating, missing tiles, poles, mould.