I had a terrible stay here as my personal belongings were cleared out for no valid reason, and the hotel offered no proper remedy.
Due to an issue with the Trip booking system, I booked a two-night consecutive stay at this hotel. On the first morning, I clearly informed the front desk that I would not check out. However, when I returned to my room in the evening, all my items had been tidied away. Luckily my backpack was kept, but my toiletries and slippers were thrown away.
Though these items are not expensive, they are essential for my ongoing trip. Besides, it is hard to buy lightweight disposable slippers here in the UK, which makes them particularly important to me.
The front desk staff told me a manager would assist me the next morning, yet no one followed up. Their attitude basically amounted to admitting it was the hotel’s fault while claiming they could do nothing to fix the problem, showing little regard for guests.