Badgers Mount Hotel

Although I was l literally putting my head down for the night the staff weee friendly and approachable. I would definitely stay there again !

Excellent service, amazing dinner and breakfast!

A really positive experience from beginning to end. After a horrible long journey on a hot day we arrived at our cool comfy ground floor room with access through potion doors to a small terrace and beyond that the hotel pool. Quite reasonably it was quiet busy but by 6.30 it was quiet. We had a lovely swim and went back in the next morning again. Lovely veggie breakfast, and dog friendly too. Staff all efficient and lovely.

This is a lovely country style location easy to get to with private car parking and good facilities we had a ground floor room with private terrace and our own access to the outside pool. Sophia was extremely helpful prior to making our booking and Sharon was our confirmation contact and she was on duty during our stay and showed excellent customer service (I decline adding photos to protect other guests and members of the public who were also using the facilities)

We had paid to use the pool and have some drinks and something to eat. Sadly we left after an hour. When we arrived for our booked session at 3 pm. We were told to wait outside the hotel and form a queue. We were not allowed to have a drink in the bar whilst we were waiting for our pool session. Upon entering we were subjected to a bag search and told to go through the hotel. I had to ask a member of staff where to go as I hadn’t been before. Upon reaching the pool I was surprised how small the pool was and lack of sunloungers or comfortable seating. After purchasing a drink at the bar proceed to the terrace tables. Shortly afterwards we were told to move by a member of staff saying this area was reserved for guests staying at the hotel despite the area being completely empty. We also found that food would not be served until an hour and a half into our session. We were made to feel like second class citizens. We had paid to use the pool and were purchasing refreshments from the hotel but sadly the hotel did not feel our custom was important enough to extend to common courtesy and comfort. Safe to say we will not be returning to the hotel..

We had a junior suite for 1 night. The view out of the “field view” room was of a large green container. The side gate to the pool was accessible at the side of the room and as it was a hot night we attempted to sleep with windows open however people were stood smoking and talking next to our open windows. The wardrobe was positioned terribly so we couldn’t access it. Room and bathroom basic, needs modernising but was acceptable and we actually slept ok. Room was incredibly hot - radiators on but we turned them off and opened the windows.

Booked a classic double for one night. The bed was so uncomfortable I woke several times, as the mattress was lumpy and hard and when I sat on the edge it folded together. Someone in the next room had the TV on, so that kept us awake for a while. This room definitely needs some TLC. The sink in the bathroom was so loose, almost ready to fall off . The bath was chipped on the bottom and it had turned brown. The sloping wall over the bath was stained brown, obviously hasn’t been painted for some time. The bath panel had been repaired at some point, but the panelling didn’t meet up with the wall. There were dead flies in the ceiling light. It’s a shame, as this could be made into a lovely room, it lacks care. I have driven past this hotel so many times to visit family, and always wanted to stay, so I was given a voucher as a gift, I was so utterly disappointed. Breakfast was good, but please provide covers or lids for the milk and orange juice jugs.

What a lovely afternoon tea. Plenty of tea choice, good quality food, great portions served by friendly professional staff. Nothing was too much trouble. A delightful Sunday afternoon. Thank you.

Chair in room 16 needs taking to the tip, warn out leather and just looks untidy compared to rest of the room. New tables in the room, but again the desk is outdated and a bit scruffy, curtains stained, shower door broken, BBC channels don't work on TV and all the buttons on remote opposite way round.