Fletcher Wellness-Hotel Leiden

Fletcher Wellness-Hotel Leiden Reviews

Fletcher Wellness-Hotel Leiden

Bargelaan 180, Leiden, Zuid-Holland 2333 CW, NetherlandsView hotel details
Fletcher Wellness-Hotel Leiden
Fletcher Wellness-Hotel LeidenFletcher Wellness-Hotel LeidenFletcher Wellness-Hotel Leiden
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Guest Reviews of Fletcher Wellness-Hotel Leiden

8.4/10
Very good
54 reviews
Verified reviews
Location9.0
Amenities7.9
Service8.1
Cleanliness8.7
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All reviews(54)
Positive reviews(50)
Reviews with photos/video(9)
Convenient location(11)
Great service(9)
Clean and tidy(8)
Clean pool(7)
Great swimming pool(7)
Close to train station(7)
Awesome stay(6)
Loved the view(5)
Negative reviews(4)
tianmid
Comfort Double Room
Stayed in May 2026
Family
8 reviews
9.0/10
Great
Posted on Jul 8, 2026
The location is great, in a building right outside the train station. We arrived a little after 12 PM, and were told it wasn't check-in time yet. They said we'd have to pay 25 euros for early check-in, so we figured we'd just wait in the lobby. About an hour later, a different staff member called us over to check in. The central AC in the room probably isn't very good, as they also had a portable AC unit. It was a bit noisy, but it did a decent job cooling the room.
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Guest User
Comfort Double Room
Stayed in Jun 2026
Family
9 reviews
7.0/10
Posted on Aug 4, 2026
I have stayed at this hotel at least 6 times for multiple days (this time 8 days) and there’s no customer recognition system or the likes. At least, a ‘welcome back’ would be nice. The staff are friendly, but not always the fastest, especially front desk. It feels like most of them are part-timers. The rooms are ok and reasonably clean and the location great. However, there were a number of hooks that were just coming off the walls of our room this time. If you are sensitive to noise, I would make sure you are not alllocated a room facing the train station, especially in summer when you may want to open the windows.
Guest User
Family Room
Stayed in Jun 2026
Family
35 reviews
8.5/10
Very good
Posted on Sep 2, 2026
The room was clean. Even though it's close to the station, I couldn't hear any train noise at all, the soundproofing on the windows was excellent.
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Graeme UK
Comfort Double Room
Stayed in Apr 2026
Couple
2 reviews
8.5/10
Very good
Posted on May 22, 2026
Arrived at the hotel 2 hours earlier than 3pm booking in time and wouldn't allow us access to the room even if ready! Accessing town centre is a bit weird as you have to walk through the central station and use a credit card for entrance and exit. No charges are made however Signage for the hotel is too small and easy to miss. Reception is on floor 12!
Guest User
Luxury Double Room
Stayed in Apr 2026
Traveling with friends
3 reviews
8.0/10
Very good
Posted on May 12, 2026
Nice, spacious rooms that are about 7/10 in terms of cleanliness, but very comfortable, with a welcoming staff that’s friendly and hospitable. The location is very quiet, which I really appreciate.
Guest User
Comfort Double Room
Stayed in Oct 2025
Couple
1 reviews
10/10
Outstanding
Posted on Nov 23, 2025
Highly recommend 😊 Everything was perfect and the view over the city was beautiful.
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BoonJeen
Luxury Double Room
Stayed in Oct 2025
Solo traveler
9 reviews
4.5/10
Posted on Dec 2, 2025
Location wise is good , next to train station, but over priced with such limted facility hotel. Room was so so , a bit run down.
SACHISHIRO
Comfort Double Room
Stayed in Oct 2025
Solo traveler
14 reviews
10/10
Outstanding
Posted on Nov 9, 2025
The location is fantastic, very close to the station. The staff were also kind and friendly. I would love to stay here again if I have the chance.
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Guest User
Luxury Double Room
Stayed in Apr 2026
Couple
3 reviews
10/10
Outstanding
Posted on May 22, 2026
Amazing hotel no complaint, everything perfect.
Guest User
Comfort Double Room
Stayed in Sep 2025
Couple
2 reviews
9.5/10
Amazing
Posted on Oct 5, 2025
The staff at the reception desks were always helpful and friendly. We felt welcome when we arrived. We were pleased that we could use the pool, but was surprised that hotel guests are only allowed to use the pools in the morning between 8 and 9.30am, as the rest of the day, usage of the facility became part of a payable spa experience open to public. I do not think that was clear online during the booking, and on the whole, this has never been experienced in any other hotels we'd come across. The view of the city from the windows in our room was excellent. The environment within the hotel has been calm and quiet.
Guest User
Comfort Double Room
Stayed in Jun 2025
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jul 5, 2025
Great hotel in a central location of Leiden, near the old town centre and near central train station, which is only a 11 minutes train ride from the Hague. Parking available.
Guest User
Comfort Double Room
Stayed in Apr 2025
Family
5 reviews
5.5/10
Posted on May 29, 2025
Only one socket for charging in the room, bed mattress is poor quality a collapsed one, toilet door has big gap visible from the room lacking privacy, only paper cups were provided in the room, need to get normal cups from reception
Guest User
Comfort Double Room
Stayed in Jun 2025
Business traveler
2 reviews
8.0/10
Very good
Posted on Jul 15, 2025
For the 4 nights I stayed, they didn't make up my room before the last night.
James PCY
Comfort Double Room
Stayed in Jul 2025
Solo traveler
21 reviews
9.5/10
Amazing
Posted on Aug 8, 2025
Centrally located. Gd anchor place to see Holland..
Guest User
Comfort Double Room
Stayed in Oct 2024
Couple
1 reviews
2.0/10
Posted on Nov 14, 2024
It was a terrible experience. We booked a stay via trip.com and i noticed that the booking was pending. A while later we got confirmation that everything was OK (booking number, credit card was charged). However to be 100% sure i contacted the hotel itself and they confirmed that everything was OK. The next day we wanted to check in but the staff told us there wasn't a booking and that they hadn't any room left. The employees were not willing to find any solution and the only thing they wanted to say about it was that we had to solve it ourselves. So we did. We called trip.com and they were most helpful in trying to solve it. However they couldn't get in touch with the hotel directly. At the same time we managed to book a room in another hotel in the neighbourhood. Additionally we were still able to book a room at Fletcher's for that same night via ***********. The employee didn't have a clue why this could occur . Conclusion : malfunctions can happen but then the employees should handle this in a professional way and not move their problem to the customer.