Exe Prisma

DESASTRE AUTENTICO!!! Me alojé en esté hotel con tres menores pagando por una niña de 12 años como adulta. A partir de ahí comenzó el show llego a la habitación la 408 y eso parecía la noche de halloween daba pánico, la habitación a medio pintar, el techo del lavabo se caía, también encima de la litera se caían la madera colgando, las salidas del aire cerradas el baño por terminar. Y para colmo cuando ya tengo los niños durmiendo me pican de recepción que no nos duchamos que se inundaba los baños de abajo. Horrible. Encima lo comento en recepción y a los 2 días recibo una llamada del Señor Francesc pidiendo disculpas y que por favor no publicará una reseña negativa a cambio de una estancia de 1 día. Señor Francesc le regalo el hotel porque está horrible y sigo esperando su llamada.

We had a lovely stay in a very large room. Very comfortable and clean. Good location. Parking is 20€ extra per night.

Never ever again stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrived they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main pros in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain in the toilet bowl, till the next room service. Some other minor fails – used out furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the last night. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

Arriving on saturday, expect that there may be no parking available. You would need to look for a public parking - this is difficult during weekend. Rooms require renovation. Hotel located next to busy shopping area. Nice restaurant for breakfasts - I recommend it.

Hotel not for a wheelchair users. I can't get close to the seat to transfer on - not a roll-in shower. Soap, shampoo & shower head on the opposite wall & all mounted out of reach. Hotel Exe Prisma shouldn't advertise as with "facilities 4 disabled guests" There's plenty of room for a roll-in shower. It's design and planning fail.

A clean modern hotel with friendly staff.

Great Hotel in a lively area. Cool tips from staff and a very helpful team. Thanks for the stay