Novotel Lille Centre Grand-Place

This was the second time i booked the hotel. The first time was lovely staying. However , this time is terrible. You can't believe when you enter the room that box tissue and lady bags were running out. And I requested a sofa bed for my son. But they gave me the baby cot. Luckily, the staff came and took away the cot and open the sofa bed for me. But I needed to make the bed and put the blanket cover for myself.i thought i was working in the hotel. Obviously , the room was cleaned roughly. Hotel needs to ensure the staffs to clean every room seriously and make sure to refill enough tissue in the room. You can have a look at the photos. the telephone. Super ..dirty with yellowish tea stain... and the toilet... thousands years limescale sticking on the toilet bowl. Sigh... The air con was super weak. Pls fix it. We slept with sweat for the whole night. When we opened the sofa bed, we found the lice jumped out. All legs and feet felt itchy immediately. Pls make a timetable to steam the furniture and do pest control. Good points : good location and yummy breakfast

Good for a short stay. Has a decent gym which is very important for fitness-focused travelers. Room can be cleaner. And toilet is separate from the bathroom which is a bit strange.

The staff members were so nice. However, when I asked them to help keep my luggage, they just opened a room door for me and asked me to put my luggage by myself, and when I wanted to get back my luggage, they asked me to take it on my own without even looking at what I was doing. I think they should at least give out a tag or something and mark down our luggage, what if someone comes in and steal the luggage?

Had a great stay. It’s within walking distance of many of Lille’s attractions. The room was comfortable and spacious. The staff were friendly and helpful. There’s a safe in the room and received complimentary drinks which I appreciated. I’d stay here again without a doubt!