Lisbon Arsenal Suites

The location was good and the people at the reception were lovely. But, I would say those are really the only positives. First of all, I wouldn’t recommend booking though this site, as it claims to offer the option to pay on checkin, but charges you before. This happens because this website is a 3rd party, they book a room for you through *******. They will claim it’s just on hold - spoiler alert, it’s not. But I digress. Back to the hotel, the walls are paper thin, I had the pleasure to be awakened by my neighbours doing the devil’s tango as if they were in my room. The toilet also made weird noises non stop, like water filling in, it was quite annoying too. The cleaning ladies were lovely and really thorough with the cleaning and making sure everything is as clean as can be, however the infrastructure is so old that no matter how much cleaning is done, some things need to be changed (sink full of scratches, toilet full of scratches and with old rust stains in bottom, towels smelling funky sometimes, shower without a detachable handle, no place to put your shower gel, even though there were holes where some sort of holder should be). Long story short, the hotel really needs some renovation because it is called “suites” but feels a lot like my college dorm. Another rather shocking thing for me was that the shower gel/shampoo bottles were refilled, not swapped, which for me feels super unhygienic, specially since they were very tiny bottles (10-15ml). Also, not all outlets were functional, which is rather annoying in 2023. And last, but not least, 25€ per person for an airport transfer? Am I taking a limo? An Uber is 15€ tops in total. In summary, lovely service but the rooms need some TLC. I would book again if the price was as good as this time since the location is really great, but I wouldn’t splurge on it.

Hotel clean and tidy very good location close to the train station. The staff was nice and helpfull. The hotel is also close ti bar and restaurants. The bed was big and confy, the room very warm and tidy. The room has a fridge for cold drinks and a kettle for tea and coffee. The room was also equipped with kitchen and microwave.

The room was super clean, the location is near a public transportation which I'd good ans bad at the same time due to noise, the stuffs are friendly and helpful. Therr only negatives are: There is a TV and AC, but in order to use it you must demand the remotes. As well as the fact that we either give them a credit card or 50 euros as a warranty instead of a ID, which we found it not so common and were doubting it, ans of course we gave cash.

Great location in the downtown core, rooms were spacious and water (shower)was nice and hot, lots of pressure which I prefer. Only negative is that it is a bit loud, streetcar and people walking into the early morning making noise, otherwise… very nice! Staff was very friendly.

The property & amenities are basic at this hotel . Room was mattress / box spring on the floor. Very small. No phone in room to contact front desk. No coffee maker - kettle in room with 1 pkg of instant coffee ( for 2 people) Positives - location is great for walking around . Pink street & time out Market is min away. Staff was friendly and helpful.

Great location near the main square and a main transit station (Caise do Sodre). Also, easily walking to pedestrian/tourist areas. Friendly staff and clean premises. Only issue is that the breakfast room is located up one flight of stairs so not suitable for anyone with mobility issues.

Great place to stay. Lovely friendly and very helpful staff. Great clean rooms and comfy beds. Great breakfast, with good choice and always freshly filled. Wonderful location for all the sights and transport links. Close to waterfront, landmarks and shops. Historic building with lift. The hotel is located in a flat walkable / accessible part of the city with taxi access outside.