Newport Wales (M4, J24)

Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.

Fabulous thank you

I usually travel solo, and as I have stayed in many other Premier Inns, I decided to book this one as I was looking for something not too expensive as a stop over on the way to Wales. I think it would be fair to say this isn't Premier Inn's most top notch offering, but the room was as you would expect - i.e. clean and reasonably comfortable. Perfect setting at junction 24 so no need to go in to Newport unless you want to, and very easy to find. You can get a meal in the Beefeater opposite or there is a Macdonalds on the same site. The staff were super friendly and helpful - in the first room I was given I discovered the TV didn't work, but the lovely lady on reception relocated me to the room next door which was very kind of her - thank you.

Exactly what you would expect from a Premier Inn. Clean, comfortable, basic and affordable. We stayed one night and it met all of our needs. Despite being beside a very busy main road, it was triple glazed so you barely heard anything at all. Breakfast was in the Beef Eater next door. Vegan options were available but you had to ask for them. Soya milk also available if asked for. Breakfast was good value.

Poor service, wouldn’t let us check in 8 minutes early. Rooms felt damp, towels were smelly. Hadn’t been cleaned. One of the beds had a stain and the tv didn’t work on certain channels. Place is run down. Wouldn’t recommend. Other places nearby with better facility’s

We came to stay for a week for a funeral in Newport and after previous good experiences at Premier Inn felt it would be a safe bet. We thought wrong. We were instantly hit with a horrible smell that they’re trying to disguise by keeping all the windows open. The bedding, and the floors, and after a while our clothing in the suitcases were just damp. Toilet smelled so awful I had to buy room scents to be able to be there and keep the windows open during the day. We were concerned that there was mold in the room. The room temperature control doesn’t work at all. Walls are paper thin so you hear your neighbors, ppl running in the hallway and stomping upstairs. Wi-fi is horrible. Forget working or watching streaming services. In order to do that you have to pay 5£/day for their premium wi-fi. There is no safe, iron nor mini-fridge, something we’ve been used to hotels this rating would have. The sofa bed had a massive nasty stain. Plus sides: free parking and friendly staff. Hot water and good water pressure. Bed was comfortable.