Anonymous User
May 3, 2023
why at least one star
Because I don't want to give even one star
(The following content is only for hotels and hotel managers)
First, let’s talk about objective problems
1. I booked a 1.5m twin room, but in the end we were given a 1.2m twin room
2. The wall skin falls off from time to time, often after cleaning the wall skin in the box at night, you have to clean it again in the morning
3. The carpet is too dirty and left unattended for a long time
Second, the subjective feeling
1. Because the hotel gave the wrong room, we asked the hotel to deal with the problem. First of all, the front desk training was not in place, and the two front desk staff who communicated didn't even know what the hotel's room type was. So we asked to communicate with the hotel manager himself, another delay. I went through a lot of hardships to meet the manager himself, but the way I dealt with it was extremely perfunctory and arrogant. There was no attitude of admitting my mistake, but instead, "I've already apologized, what else do you want?" In the end, I can only give a compensation of 68 or a compensation for snail fans, which is called "the attitude of admitting mistakes". Anyway, I have never seen an attitude of admitting mistakes of snail fans.
2. Because I didn't know the room when I arrived at the hotel, I checked in directly when I arrived at the hotel. But the follow-up wrangled for nearly two hours. When the coordinator came to deal with it the next day, the hotel manager said in a particularly arrogant manner, "It's definitely not a long time, only about two hours." Excuse me, how many two hours do you have as a passenger in addition to sleeping time?
3. When we couldn't negotiate at the beginning, my companion and I were looking for other suitable hotels to stay in, but unfortunately and realistically, because it was the May Day holiday, there were no hotel rooms that could be checked in immediately. If we don't live in this hotel, the few of us in the same group can only sleep on the flyover. The hotel manager used this to hold us in check. Her original words were "If you don't accept our compensation, you can go to another hotel and we can refund you." If we can find a place to live, are we still willing to stay with you? Do you really think that you are a hotel with heaven and earth?
4. The hotel environment is extremely poor. There is mold on the glass in the bathroom. The floor is also extremely dirty, and for some reason, the bedside smells of foot odor from time to time.
It's a pity that I didn't want to raise more people or levels on this matter. But this happened while I was traveling with my companions and it was really hard not to be disappointed. Just because we are tourists? Or just because we're young? Just because we have come a long way without assistance?
Sorry, I don't recognize it.
It took a lot of time to write this review, and at the same time restrained my anger to objectively express the problems of this hotel. We traveled in Liuzhou for a total of three days and two nights, but my partner and I were exhausted from the hotel check-in and subsequent rights protection. We are always asking ourselves why it is so difficult to come here for fun, whether we are here for fun or to defend our rights. I have done my best, and I hope that friends from all over the world can get to know this hotel (or the hotel manager) more objectively through this review. Think about it when you are about to make a reservation, does his hotel really look like this? Will I be compensated if I find out I was cheated in the past?
I wish you all a pleasant trip.
Put the picture below.
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