Ibis Liverpool Centre Albert Dock - Liverpool One Reviews

Response from Property: Dear Louise,Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our location and enjoyed the breakfast. However, I sincerely apologise for the issues you encountered in your room, particularly with the unpleasant odour and the condition of the curtains. Your comfort and satisfaction are very important to us.I understand how disappointing it is to experience these problems and I assure you that we take such matters seriously. Our team aims to provide a welcoming atmosphere, and I regret that we did not meet your expectations in this regard. Your comments will be shared with our housekeeping team for their consideration as we continuously strive to improve our guest experience.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you enjoyed our prime location, efficient staff and the breakfast. Your positive remarks about the shared spaces are greatly appreciated as well.However, I regret that the condition of your room did not meet your expectations. We strive to maintain high standards of cleanliness and comfort throughout our hotel. Your comments will be taken into consideration as we continuously seek to enhance the guest experience.Thank you once again for your insights and I hope to welcome you back in the future for an improved stay.Kind regardsLisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay with us at Ibis Liverpool Centre Albert Dock - Liverpool One. I am genuinely sorry to learn about the challenges you faced during your visit, which was meant to be a celebration of your anniversary.It is disappointing to hear about the confusion with your booking. While we strive to ensure a seamless check-in experience, it appears that your reservation faced unexpected complications. I understand how frustrating this must have been. Regarding the room assignment, I regret that you did not receive the accommodation you had originally requested. Our team is trained to prioritise guest comfort, and it is unfortunate that we fell short in your case.I appreciate your comments about the room amenities. We aim to provide all necessary facilities for a comfortable stay, and your feedback highlights areas where we can improve. Thank you for bringing these matters to our attention. We hope you consider staying with us again in the future.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your kind words regarding our friendly staff and convenient location. We are delighted to hear that you had a positive experience and appreciate your recommendation.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. I appreciate your comments about the early check-in process and the value of our location. I apologise that the firmness of the pillows and mattress did not meet your expectations. Your insights are valuable to us.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. I am pleased to hear that you appreciated our location and the cleanliness of your room. However, I regret that the room did not meet your expectations and that our service offerings were insufficient. Your comments are valuable as we continually strive to improve.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your feedback. We are pleased to hear that our location and amenities met your needs. We understand that room size can be a consideration for some guests and we appreciate your understanding regarding luggage space. We hope to welcome you back in the future.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Vanessa,Thank you for your kind feedback regarding the cleanliness and friendliness of our staff, as well as our excellent location. We appreciate your observations regarding the condition of the room and bathroom and will take them into consideration for future improvements.Kind regards,Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location, the professionalism of our staff and the cleanliness of our hotel. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our staff friendly; however, I regret that the cleanliness of the washroom did not meet your expectations. We take such concerns seriously and will address this matter with our housekeeping team.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We are pleased to hear that you had a pleasant experience overall. Your observation about our front desk staff is appreciated and we will certainly encourage them to enhance their interactions with guests.Kind regards,Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One