Highly disappointed as I booked two nights for my mom and her husband who were visiting the UK for the very first time. My mom is the biggest Beatles fan and I was so excited to book this hotel for her. When I booked, I asked for the hotel to make sure to give her a good view on a high floor not knowing there are only 5 floors. I’ve attached a pic of the literally trashy view she had. Now, if this view is the only option on the 5th floor, then an email should have been sent for better views on lower floors. because I did ask for a high floor not knowing what the hotel is like. No wonder the pictures of the hotel and the rooms when booking are not clear.
This hotel is beautiful from the outside but unfortunately the inside is just a regular old hotel with pics of the Beatles scattered around.
If this isn’t bad enough, one of the days they left the hotel without taking a shower because there was no hot water and no warning of it. My mom was polite and kind and told me she had a good time, but that’s only because the hotel is in a good location.
Parking was a headache as there was no clear direction and she was not told about the fee prior to. Overall, a very disappointing experience.
There is a lot of room for improvement here.