To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2846)
Positive reviews(2801)
Reviews with photos/video(875)
Relaxing hot springs(471)
Delicious breakfast(404)
Perfect for kids(346)
Loved the view(233)
Close to scenic area(84)
Delicious buffet(73)
Has facilities for children(35)
Negative reviews(45)
Guest User
Mountain-view Double Room
Stayed in Apr 2024
Couples
15 Reviews
5.0
/5
Outstanding
Posted on Apr 27, 2024
房間整潔,服務態度很好
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Guest User
Garden-view Double Room
Stayed in Apr 2024
Family
3 Reviews
5.0
/5
Outstanding
Posted on Apr 26, 2024
相當滿意,有機會還會入住
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Guest User
Mountain-view Twin Room
Stayed in Apr 2024
Friends
6 Reviews
5.0
/5
Outstanding
Posted on Apr 27, 2024
所有都非常好
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Guest User
Deluxe Double Room
Stayed in Apr 2024
Family
16 Reviews
5.0
/5
Outstanding
Posted on Apr 25, 2024
服務和環境很好,去南山竹海看熊貓非常方便,管家鍾冬連隨時在線,服務熱情,滿分好評
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Guest User
Mountain-view Twin Room
Stayed in Apr 2024
Couples
10 Reviews
4.5
/5
Great
Posted on Apr 25, 2024
The hotel environment is OK, with a lot of vegetation, close to Nanshan Bamboo Sea, and the breakfast is good. The room equipment is a bit old, with a few minor problems. The light switch of the wall mirror in the bathroom is broken, the water pipe under the washbasin is leaking, and the small refrigerator in the room is not powered and cannot be used. I am not satisfied with the maintenance of the facilities.
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Guest User
Garden-view Double Room
Stayed in Apr 2024
Friends
8 Reviews
5.0
/5
Outstanding
Posted on Apr 23, 2024
服務很温暖 每一個工作人員都很友善
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Guest User
Garden-view Twin Room
Stayed in Apr 2024
Family
4 Reviews
5.0
/5
Outstanding
Posted on Apr 26, 2024
The hotel is very close to Nanshan Bamboo Sea, which can be reached on foot. If you stay in the hotel and buy a scenic spot package, you can get a 20% discount. The hotel environment is very good, and the service is very good. Because there are vacancies, I was upgraded to a room for free. There is an internal passage, and I can go directly to the hot spring after changing into a swimsuit in the room.
Although the room is not particularly new, it is still very clean and large. I felt a lot of goodwill from the moment I checked in at the front desk. The housekeeper Wang Qinfang contacted us in advance and solved our needs very quickly. This time I brought a 21-month-old baby and arranged a crib. The staff is very friendly, enthusiastic, and takes good care of the children. It is really convenient to go to the hot springs. The children kept shouting, "I want to take a hot spring bath!" If I plan to go to the hot springs next time, I will consider this hotel and recommend it to my friends. The housekeeper helped to book dinner at the Chinese restaurant (the tickets to Nanshan Bamboo Sea are also very affordable), which is very affordable. The 2 large and 1 small snack are very full. The child was playing with his head during the meal, and the waiter gave him an extra pre-meal fruit to comfort the child. The overall experience was very good!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I am really excited to see such high-quality good reviews, and I am so impressed by your recognition of our service. The hotel is located in Nanshan Bamboo Sea Resort, away from the hustle and bustle of the city, and back to the simple nature. We will continue to provide you with satisfactory and surprising services to make your holiday more comfortable and intimate. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time!