Bit Center Hotel

nice place

I am writing a review of this hotel as I received a receipt for this hotel who took money from my account card after being told not to touch my account. I have never experienced or had to write a review like in my life of world travel. NO WARM WELCOME HERE. I did not even stay here as I was denied access because the key did not work and i tried to call the numbers given. No answer from the hotel on any numbers. I unintentionally woke a guest who kindly tried to help me gain entry. Yes a guest not a staff member. The management said they watched me on camera try to gain entry yet left me there struggling until I got a room in the Grand Plaza who were exceptional what a wonderful Quality hotel with properly trained polite staff. I had to get a taxi there from this place. The management at Bit/WUD were extremely rude and blamed me for this. Clearly no training no ability and unable to deal with upset customers who are left out in an industrial site at 2. 30 in the morning. Coming from Ireland where standards, are high and staff are properly trained and professional courtesy is standard I was shocked at this lack of even basic training. Instead of compensating me and checking if i was ok like a good quality hotel would do they charged me for this experience. This is not an area to be left stranded in its way out of town in an industrial estate or area. The name was clearly written on the front of the hotel. I was exhausted very upset and left traumatised after this dreadful experience. In over 20 years of world travel using Booking. Com all the time I have never experienced this. The staff and management clearly have absolutely no training in hospitality. Cutting corners no night staff no security no safety of any description a place out in the middle of an industrial area. Unfortnately I made a poor choice in this hotel. I am still very upset and traumatised. When I complained I was told I was threatening the staff. You could not make this up. I mean of course Im going to be upset. I am hardy going to say oh thank you so much for denying me access to My room at 2.30 and thanks a million for charging me for this absolute nightmare situation. This hotel management took no responsibility or accountability for their dreadful behaviour. I have never had to write a review like this before and i do not like doing it and I would have let it go but for the fact they took money for a NO SHOW FEE for being locked out of the hotel and denied access. I do not want someone else to have to endure this nightmare. There are lots of lovely quality hotels in the city centre with properly trained staff good food a warm welcome and comfort. Please be aware before giving account or card details to anyone. Steer well clear of this hotel..

Free Parking, free fast wifi, around 10 minutes away from city center by car. Breakfast was just typical with lots of croissant, hams and juices. Staff very friendly. Rooms not very comfortable because of the bed which is stuck in the wall. No refrigerator.