Hoteles Desconecta2

When we 1st arrived at this hotel we thought wow!. The hotel is in a beautiful location with stunning countryside views, it has been well designed to take advantage of those views from the pool, dining room and to a certain extent the rooms. However there was a general air of neglect outside of the hotel, the grounds were not being maintained properly, our terrace was full of weeds with a broken fencing and dead plants surrounding it, there were piles of dead insects at the front and back of the hotel entrance every day that didn't get cleaned up and the pool furniture was dirty. It appeared to be run by a handful of very junior staff that though nice did not appear to be very well trained, certainly not up to the 5 star level of the hotel. We saw no evidence of a Manager for the 4 nights we stayed there, the junior staff appeared to have multiple roles. Our room badly needed a fridge for fresh milk to make coffees, and to store cold drinks, also a room safe and a bin. The coffees were never replenished in our room despite them providing a coffee pod machine, they only left 2 coffee pods for our entire 4 night stay. There was not enough hanging space, no iron/board, scratchy towels. There were serious privacy/security issues with our hot tub terrace, there was a dead plant that had created a large gap along the border that I caught middle aged men standing next to and peering through on 3 separate occasions. Last but not least was the appalling food. Breakfast was 19.5 euros each for a continental. They only served toast, there were no fresh bread or pastries despite there being several places to buy fresh bread in the nearby village. I had possibly the worst meal I have ever been served for lunch. We ordered the lamb cannelloni and were presented with a plate of what appeared to be (frozen) potato wedges, with one piece of cannelloni each which looked and tasted like a frozen ready meal, it certainly did not appear to be a freshly prepared dish and was very bland. I also didn't appreciate having to listen to the same Coldplay and Queen soundtracks in the restaurant and pool multiple times over. I assume these were for the staff as guests booking a stay in somewhere as remote as this hotel are not looking for noise but peace and quiet. Summing up this hotel has the potential to be a 5 star establishment but needs new management because it appears to have been left to be run by a handful of inexperienced staff with little to no training.

There are not enough words to describe Desconnecta2 - this venue is definitely “one of a kind” - a truly stunning, peaceful and completely unique place to relax, celebrate or simply rest. A fabulous team, excellent communication, warm atmosphere, breathtaking views and all designed so that everyone can enjoy it in total comfort. It is a dream and I highly recommend it.

A few days ago my friends and I had the immense pleasure of staying in your hotel. I was able to observer not only the high standards of the hotel furniture and fittings but I would like to take this opportunity to say that you have the absolute best team working at the hotel. We found everyone working for you went out of their way to make everything as perfect as possible. Particularly the two men, the woman on the reception and the two women who served us breakfast. As my daughter is in an allied business on the Costa de La Luz I know from experience how hard it is to maintain such standards in such a remote place. I sincerely hope your hotel brings you and yours as much joy as it did us.

The most amazing hotel we have ever been to, these guys have it going on! Every member of staff is friendly, kind, helpful, caring, professional and well presented. The chef is fantastic and will cook you whatever you fancy even if it is not on the menu! The setting is just to die for snf the views over the lake are so enchanting. Each room is beautiful and comfortable, the view from bed is equally as stunning as the view from the pool and front of the hotel. Wr highly recommend this hotel if you just want to relax and forget about life for a day or 2.

Small and secluded. Nice place to get away from it all.

Very nice hotel with a bit of room for improvement. The location is phenomenal and the hotel itself is very unique. There’s a restaurant on site that is tasty but a bit pricey. There are no room service options. The rooms were comfortable but the air conditioner is very weak; we had trouble sleeping with the warm temperature. The hotel has two free electric car chargers and a small gym which were nice. No fridge in the room which would have been nice to have.