Guya Wave Hotel

To begin the review you need to know that this is a party hotel, do not ever book it if you hope to get any peace and quiet as it will never happen. There are very loud parties in at least half of the rooms in the whole hotel. Young, drunk German adolescent kids are running around the hotel all day and night, screaming from the top of their lungs, Slamming doors and dragging the metal furniture on a tilled floor. No earplugs in existence will help to block the noise. To make our experience even worse we have been lied to by the receptionist that the room they have put us in was the Premium Room that we have paid for. When we have realised after 2 days of suffering through the worse noise from adjacent rooms that they have put us in a cheaper room they tried to come up with a lot of excuses, my favourite being that everyone likes the room we have been given and they though we will like it better than the premium room. I am not kidding, this is what Ralph, the manager of the reception said to us. After two days of complaining about the noise they have told us that they will relocate us to a building next to the main hotel as a favour, this is when we realised that this is the exact room we have paid for initially but we were put in the inferior room with a pool view. After having a word with the manager of the hotel he said he is sorry and we can have one dinner for free tonight to make up for the ordeal. We told him that this is not acceptable to us as if the dinner was of the same quality as the breakfast we had every day we rather eat in town. The behaviour of people in the reception was very sketchy from the get go and it became more hostile when they realised that we throw a fuss about being put in the cheaper room that we have paid for. I never believed this was a mistake, it was a deliberate act and I am sure it has been done to many tourist staying at this hotel. So you have been warned and there are much more, better hotels to choose from. The last thing that was awful was the Wi-Fi connection at the hotel, it was completely unusable. You had to wait 5 min for any website to load and you can forget about using any streaming services like Netfix etc.

Beautiful place to stay,very comfortable and clean room,staff very friendly and always helpful, we enjoyed our stay and definitely recommend this place to stay. Breakfast was always freshly made and lots of to choose from