I'd like to leave a review of a recent stay that wasn't too enjoyable, speaking to the manager since leaving has just made it worse as it feels like we have just been fobbed off First of all I had to go looking for someone to check us in, he then advised us he was hugging the pot washer in the kitchen to heat up. We went in the room which had been decorated as I had asked which was great fully appreciated but it was absolutely freezing and took ages to heat up. The bathroom door didn't stay shut, the radiator didn't work so bathroom was ice cold with the tiles The bath ran cold, we had to use the kettle to boil water to heat it up! We went down for dinner and we were the first people in the restraurant, the girl that was serving made it clear that she had just been left to it.. didn't know if we had a booking, was telling us how she was left on her own to do the bar, serve, clean up! Not very inviting when your just wanting a nice meal, every other table that got seated got the same speel! She forgot a drinks order, then the table next to us wanted a Strawberry daquari or another cocktail and she advised to choose the other one as the daquari was the hardest to make! My partner ordered muscles and they weren't available, no apology just "the muscles aren't available, you will need to pick something else" The food came and we were disappointed in that aswell especially for the price we paid for it Overall dinner wasn't a great experience. When we checked in I asked about using hot tub and the guy asked a time as he was on his own and would need to turn them on so I said about 730/8, I then asked the girl at the restaurant if they would be ready on-time she said she would go and check as she didn't think they were on She then came back and said they hadn't been filled up so we couldn't use them, again no apology or anything. Other people in the bar advised the hot tubs had water in them and they were warm, when I asked the girl she just snapped at me and said the water doesn't cover the jets so I wouldnt get in them! I booked the hotel specifically because it had the restaurant, hot tob and the bath in the room and drove 2.5 hours to get there to then be disappointed with dinner, not use the hot tub, use a cold bath and then sit in a freezing room! I will not be recommending this hotel to anyone as this was not an enjoyable stay. The girl that was on for breakfast was good and helpful, so that is why I never complained to her as none of it was her fault.