Hilton London Euston

I requested a quiet high-floor room when booking, but was given a ground-floor room facing the street. After discussing it, I was moved to the second floor. I hope the hotel pays more attention to guest requests when assigning rooms in the future. The location is excellent.

The room might have been renovated recently, it was quite clean and tidy. The facilities were comparable to domestic budget hotels like Home Inns. The mattress was very soft, but the pillows were terrible to sleep on – many hotels in China now use latex pillows, which are much more comfortable. We booked a family room for two adults and one child to get a king-size bed (1.8m), otherwise, it wouldn't have been big enough. There was no option for an extra bed without an additional charge, which is ridiculous considering we paid over £250 a night for a hotel with Home Inn-level quality. The space was decent though, enough room for three suitcases. Its main advantage is its excellent location and convenient transport links; everything else was pretty average. They provided two bottles of water daily, one of which was sparkling. It tasted awful, but water is so expensive here, so we just made do. As for service, there was basically none. Housekeeping staff wouldn't greet you in the corridors, and the front desk didn't offer any pleasantries after check-out. They just processed everything with a stone-cold expression, and I was the one who ended up saying, 'Have a good day,' haha. That inherent British aloofness was on full display. Putting the service aside, overall I was quite satisfied. At least the hot water was consistent, the shower pressure was great, and the hygiene was impeccable – as it should be for £250 a night...

Clean and tidy with an excellent location, right opposite Euston train station. There's a family of squirrels in the nearby small park; I think I spoiled them with potato chips over the past few days! The only issue was the weak shower pressure.

Overall, I was very satisfied with my three-night stay in London. The hotel is extremely close to both the train station and the Underground. Breakfast was also quite plentiful and offered a good variety. Roshawir, an Indian staff member at the front desk, was incredibly warm and friendly. I would definitely choose to stay here again on my next visit.