Anonymous User
November 15, 2025
I stayed one night while working in London. The hostel has a friendly vibe and a good location, but several issues made the stay uncomfortable.
I was assigned the top bed of a three-tier bunk, which was extremely difficult and even dangerous to climb — the steps were steep, vertical, and high. Definitely not suitable for everyone.
The bathroom was the worst part. There was no shower panel and no drain in the dry area, so water flooded across the floor. By evening, it was ankle-deep, and even worse in the morning after others had used it. This setup is unhygienic and needs urgent attention.
I also booked my bed with breakfast, hoping to start my day early. Unfortunately, the chef was late and breakfast wasn’t available until 10am — and even then, he didn’t show up. Staff couldn’t confirm when it would be served, so I had to go out and buy breakfast elsewhere. The receptionist said she couldn’t refund me and advised contacting Trip.com. Thankfully, Trip.com handled it smoothly and refunded me in Trip Coins.
Overall, the atmosphere was welcoming, but the safety, cleanliness, and service need serious improvement.